I need to pass variables from a Service Request to RITM and exectution ask created
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06-27-2024 08:33 AM
I have created a number of service catalog pages.
Created an execution plan to create tasks.
The execution plan tasks need to be triggered by variables and need to contain information obtained in variables from the forms.
How can I achieve this?
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06-28-2024 12:42 AM
Hello @johnrob18 ,
Need to access variables and their values using script of the execution plan. Please refer below articles:
https://www.servicenow.com/community/itsm-forum/execution-plans-based-on-request-variables/td-p/7309...
https://www.servicenow.com/community/virtual-agent-forum/can-i-pull-a-variable-from-a-form-into-an-e...
If my solution helps you any way then mark it as accepted and helpful.
Thank You!!
Thank you!!
Dnyaneshwaree Satpute
Tera Guru
