I've noticed that despite us duplicating and customising multiple OOTB content (topics, topic blocks, setup topics) during our VA Deployment, we're not able to switch the Virtual Agent over to use them instead of the prebuilt ones. The main issue is...
Hello everybody! Does any one have any idea how to send a servicenow record from one instance to another? I have tried everything, but It just won't work!I've been receiving errors on octet-stream type or even the file type. I put the code bellow:sen...
Hi All, Request to kindly help. I am trying to populate the List Collector variable dynamically:Scenario is if I select an application name in the first variable(type: reference), pointing to Application table, then based on that selection, the list ...
Hello Guys, Hope you are doing wellHere's the requirement: On kb_knowledge table -> List Editing is disabled in List ControlI have a group X. I want the members of this group to edit fields from the list.I want the group members only to edit few sele...
ServiceNow is integrated with "SonatypeAppVRApplicationsIntegration" module, and it is an outbound integration,REST call is used here,In the system, Rest call is running for 1 hr,In Vulnerability Integration Runs related list, The difference between ...
Consider a scenario, where a user is interacting with the virtual agent and decides to leave the conversation by typing in either "Exit" OR "Quit" OR "Stop" OR "Close". Is there a way to exit from the current topic block when these messages are typed...
Just like we have close codes, do we also have failed change reason codes in ServiceNow?
What are all the changes that are not allowed to be included in the update set record?
I'm excited to share that I recently passed the ServiceNow CIS-ITSM exam! Earning this certification validates my knowledge of implementing and configuring ServiceNow's IT service management (ITSM) platform.The road to certification wasn't easy. The ...
Hi all,We recently moved from Salesforce to ServiceNow CSM (Yokohama) and I'm rebuilding our KPI dashboard. An important KPI for us is SLA attainment in % over time (I attached a screen view of what that looked like in Salesforce).However, in Service...
We have to integrate Okta with ServiceNow. What feature we can use to auto populate users and Groups from Okta to ServiceNow. Or does user gets auto populate in ServiceNow without any human intervention?
Hi All, Please help to understand why I am unable to get description on incident from inbound email.Not sure what is happening but if I select Description - Trigger - inbound email -email record - Body textit's creates incident but with empty descrip...
Hello AllI'm trying to send notifications after a creation of a problem. I want to change style of State and Priority according to values but i don't have clue for realizing it.I need help.Thanks.
Hi Community, I want the RITM should get close only once all the catalog tasks are closed. I have written the business rule for this after update with the condition as state is closed complete. But it's not working as per requirement. Can anyone ple...
