I want to do is when a PMO TASK (whose pmo task type is ROM) is opened more than 5 days and this is for all impacted carrier expect Kaiser ASO. So after 5 days the system auto send an email daily to the caller that this is pmo task is opened more tha...
Where do I change now assist Virtual Agent icon in below screen shot as per our company icon?
Hi Experts,We have modified 'SPEntryPage' script include to redirect users with no roles to external link, which is working perfectly when the users login for the first time, but when the user tries to access the other portal after login like instanc...
(It is not fully related to Virtual Agent forum, I can't delete this thread and move it to ITSM forum) Hello everyone,I'm a Product Owner for IT Problem Management at a multinational company with teams across AMS, EUR, and AOA. I'm looking for some g...
Hi Guys Breakdown Widget has been Migrated to Platform Analytics Dashboard, in the widget set up, there is an option to make the indicator breakdown show the 'Percentages of elements' , however, I cannot find the same option in data visualization in ...
I want to create a report (List view) for daily count of Incidents with Incidents ageing in number of days.Ageing calculation is basically difference between created date and current date
Hi,I want to know that how this cab notification "CAB Change Request Delegate added" triggers? When we fill the cab delegate field in the change form? Or another way?
Hello Everyone, My requirement is there is Timezone field on User profile form, i want to same field on the Incident form under Priority.For this i want solution. Thanks,Manohararuna.
Hi, I have a MRVS (3 variables/columns) in my catalog which has value in it on submit of catalog.Once catalog is submitted and RITM is generated, RITM displays the MRVS with values but in the backend (sc_item_option) table is empty for these 3 variab...
Hi Community,I'm new to ServiceNow development and need help with an approval requirement for a Service Portal catalog request.Here’s the scenario:The request form has two fields: Server Name and Server Owner. The Server Owner is auto-filled based on...
I continue to received a failed validation during training. I have done all the steps to debug the simulator task but it is not working. How can I get past this or correct it?
Dear Team,My management ask me to create an Incident dashboard for MTTR for P1 and P2. can you help me how to present in the form of dashboard. Below in the requirement. Times taken for P1. (RCA, MTTR and MTTD), how to achieve this. Regards,Garvit
"com.glide.db.impex.datasource.stream.StreamDataSourceException: No stream loader support for :" error in Rest(IntegrationHub) data source. I am also not able to select a format for this type of data source.
Hi,I am trying a simple logic to retrieve values from table but I am not getting expected return. var machine_name = ''; var serial_number = ''; var reqUser = ''; var grMRVSAnswers1 = new GlideRecord('sc_multi_row_question_answer'); grMRVSAnswers1.ad...
Hi there, I have typed in 'vpn not connecting' in response to the greeting question. NLU seem to have correctly identified the topic related to my issue. Within the topic, I have a question to ask the short description of the issue. The intention of...
