Create Known Error article custom

Hi everyone, I need to create a Create known error article but it must be created in a specific knowledge base and not the default one.  my code: (function createKEServer(current, action) {// Sys_id da KB Data Center CloudCOvar KB_SYSID = '84aca5a4fb...

REST api integration with flow designer

Hi all,I want to implement an eBonding integration between two ServiceNow PDIs using REST APIs and Flow Designer to synchronize incident records. Can anyone help me by giving proper article or guidelines. Thanks in advance,

looking for topics must known for 4 year experienced in ServiceNow, plus there use cases.

How to add work notes detail under provider notification

 I am working on a provider notification that is triggered when a user is mentioned in the work notes. The notification is sent to the mentioned user.My goal is to include the content of the work notes in this notification. However, I've noticed that...

Reference Qualifier vs auto-populate filtering

Hello, I have this by the look, very simple business requirement, but I do struggle with it. For one of the catalog item, there's a requirement to show in field "Organization" only those departments, which have parent = empty and code!=obsolete (modi...

Set the Custom view to default view when an IT team user open User form.

 Hi Community,I have created a custom form view specifically for IT team users. My goal is that whenever they open the User module form—whether for an existing user or when creating a new user—this custom view should be set as the default view for th...

Approval Notification in Virtual Agent in MS Teams is routing user to ServicePortal

We have integrated VA with Teams and we have notification enabled. The issue is approval card that comes on VA bot on teams has a link to KB but that link goes to service portal. Is there a way we can edit this and route user inside servicenow to tha...

Can't search knowledge with ServiceNow for Microsoft365 and Copilot.

First of all, I don't use Now Assist.The usual integration of Teams and VirtualAgent has also been linked to Copilot.However, knowledge searches are not possible within the copilot.Is there something missing?

Integrating Virtual Agent and Microsoft Teams to open Knowledge from Chat will lead to the default S

After integrating Virtual Agent with Microsoft Teams, the knowledge URL returned in chat is the default SP screen...Your Hub displays the custom portal.However, if you search for knowledge in chat and open knowledge on an instance, you will see the d...

How to remove Request automatically approved for total price <= $1000 from Reqeust

Whenever I create a new request for service catalog automatically it's updating the work notes . Is there a way to deactivate this.  I have already tried to deactivate rule under system policy but it's not working.   

Need to add a catalog item field in Topic content widget

HI Community, In Topic content widget i need to display a custom field from catalog item table in it.How to do that help me with server side script and html.