I need to pass variables from a Service Request to RITM and exectution ask created

johnrob18
Giga Guru

I have created a number of service catalog pages.

Created an execution plan to create tasks.

The execution plan tasks need to be triggered by variables and need to contain information obtained in variables from the forms.

 

How can I achieve this?

1 REPLY 1

Dnyaneshwaree
Mega Sage

Hello @johnrob18 ,

Need to access variables and their values using script of the execution plan. Please refer below articles:


https://www.servicenow.com/community/itsm-forum/execution-plans-based-on-request-variables/td-p/7309...
https://www.servicenow.com/community/virtual-agent-forum/can-i-pull-a-variable-from-a-form-into-an-e...

If my solution helps you any way then mark it as accepted and helpful.

Thank You!!

Please accept my solution if it works for you and thumps up to mark it as helpful.
Thank you!!

Dnyaneshwaree Satpute
Tera Guru