I want report to see the ownership group of the kb article related to the approval record

Sharique Azim
Mega Sage

Hello All,
I dont see any  OOB approach to link the ownership group in the approval records.  I am aware of the solution of creating a custom field that  gets updated every time the approval is generated from the KB article(either from Workflow or Business Rule). But, I am still curious if there are OOB ways to do it.

 

Thanks,

Shariq

1 ACCEPTED SOLUTION

Are your knowledge bases split by domain tower? or is the domain tower the ownership group?

If the intention is to display a list of outstanding approvals, and the associated article, then a database view could be used to display the approval record information and the knowledge article information in the same view

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5 REPLIES 5

Ah, my condolences on the monolith knowledge base!

 

If you need help with the database view, let me know 🙂