I want to include the Username who made the comments in the Push Notification

Sundar akula
Tera Contributor

Hello all,

 

need your help. I have created a push notification, when the work notes are added the user gets notified. 

 

Here is the sample : Incident ${number} -- Work Notes added

 

But what I need is the notification should also include the name of the person who has made the comments in the Notification

 

Sample of what I need 

Incident ${number} work notes added by <Firstname Lastname>

 

 

 

1 ACCEPTED SOLUTION

Updated by is the users ID, not full name. 

But if ${} notation works in SMS, we should be able to use a mail_script, right? It's a long shot, but it just might work. 

 

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6 REPLIES 6

Sundar akula
Tera Contributor

Hey guys thanks But Runjay I did tried your option as AJ M suggested it is giving me the userID.

 

AJ M can you please elaborate what you were mentioning

Hi @Sundar akula ,

 

on that case as suggested by @AJ M  you can go ahead with mail script.

create one mail script and use the code given by AJM.

You can check this blog for more details: https://servicenowwithrunjay.com/email-notification/