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12-10-2024 09:07 AM
Hello all,
need your help. I have created a push notification, when the work notes are added the user gets notified.
Here is the sample : Incident ${number} -- Work Notes added
But what I need is the notification should also include the name of the person who has made the comments in the Notification
Sample of what I need
Incident ${number} work notes added by <Firstname Lastname>
Solved! Go to Solution.
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12-10-2024 09:29 AM
Updated by is the users ID, not full name.
But if ${} notation works in SMS, we should be able to use a mail_script, right? It's a long shot, but it just might work.
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12-10-2024 09:35 AM
Hey guys thanks But Runjay I did tried your option as AJ M suggested it is giving me the userID.
AJ M can you please elaborate what you were mentioning
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12-10-2024 07:07 PM
Hi @Sundar akula ,
on that case as suggested by @AJ M you can go ahead with mail script.
create one mail script and use the code given by AJM.
You can check this blog for more details: https://servicenowwithrunjay.com/email-notification/