Hi All in one my script i used below and results are as expected. var incGr = new GlideRecord('incident');var cn=0; incGr.addEncodedQuery('active=true^reassignment_count>2'); Now i did this and it is returning all incidents instead of throwing ...
A task should be created while submitting termination ticket for Asset team with the details of hardware which are assigned to user in user profile with the details and the list of the hardware assigned to that user.How can we write script for this o...
The closing conversation script is not working. Instead of the closing conversation it is showing ending lines.i have tested the topic using the test button also, it is showing only line. (function execute() {var result;if (vaInputs.user.first_name.g...
Can you please tell why I am getting this visibility error in SC Task after changing state from open to WIP?
Hi Team, Good morning,For this, I have created script include and client script.when we select list modify field as assignment group and member is auto populate but I am facing the issue like 1st orLast user is showing as sysid.Team please help me
Hi Team, In Change Request currently OOB is" flow Designer" but we want to change it to "Workflow".Could you please help on this .
We currently have the Vancouver iteration of ServiceNow IT Service Management and I have found the assistance page showing base roles etc. however I was wondering if there is a downloadable PDF or Excel version for a better overall view. I was also w...
In discovery, credentials tested successfully, but while triggering the discovery it giving an error invalid credentials.With the same credentials, I can logged into the server.In servicenow, credentials tested successfully.Firewall ports are also op...
In the below variable I need to show the incidents only which are requested by the logged in user and the incidents which are raised on behalf of someone.Please suggest .
Hello! I have crawled and trawled through forums and other locations for help on this subject with no success. I have a module called HR Profiles in a table called sn_hr_core_profiles, in the Human Resource: Core application. For most of the users ev...
Response and Resolution Time ReportsAverage Response Time: Measures the time taken to respond to a ticket initially.Average Resolution Time: Measures the time taken to resolve a ticket from the moment it was logged. Need to calculate above report ne...
Hi, I am in the process of creating a comprehensive report for a specific group. To begin, I will compile a thorough list of all group members, including their corresponding reported incidents. Following this, my next step involves constructing a bar...
Hi All, I have a client script setup which does not allow a user to create a P1 incident if they are not apart of a certain group.We also allow incidents to create directly from SolarWinds into ServiceNow. However, an incident was set to critical in ...
Table Name - Gym Membership Record Producer - Enrollment in Gym Below is the snip of Record Producer - When I enter all the values in Record producer. Instead of creating a new record it takes me to below page asking for same details again. Here , ...
Hi ,i have a requirement to update the duplicate task , incident , facilities request , request item 2 task have same id how can i update them with unique id ? using script
