How can I change the Portuguese in the step bar of this module?
How can I change the Portuguese in the step bar of this module?
Forum Posts
Resolved! project form related list not showing project tasks created through workflow
we've a project table Pod Projects [u_pod_projects]. Now, we've a requirement "when new project is created, it should create certains no. of tasks on task table based on Project Stage field." project stage -proposal : 2 tasksproject stage -run/depoly...
Resolved! How to Hide Field in Client Script Based on ACL
Good Afternoon,I am trying to create an onLoad client script on a custom table where if the current logged in user does not have the appropriate role it does not show the 'state' field. I only want this field to be accessible when the users managing ...
Need help on pulling a report to find the view count/usage of KB article month wise
Need help on pulling a report to find the view count/usage of KB article month wise
I need help identifying the script where ticket information is populated on the survey page of the s
Customization of the Survey submission widget page in the Service Portal. Help me identify the script to add additional ticket details such as "description", "requested for" and "assigned to". The survey page currently displays the Incident number an...
Resolved! Add total in donut report
Hello team,I have a report on HR profile table which shows part time and full time employees. But, I need to add a total number in my donut shaped report. Is this possible? If so, could anybody help?? Please refer to the SS below: Thanks,@Ankur Bawis...
Using OOB to identify changes by region
hello The OOB ServiceNow team is removing customized region fields (NA/EMEA/APAC/LATAM) in order to adhere to OOB ServiceNow standardization. I'm trying to understand if there is a standard way to identify Changes based on region. There is no standar...
How to all record information section in the Agent workspace.
Hi All, I have a requirement to add "Record information" section in the Agent workspace, but not able to add it as per the service operations workspace . How can i achieve this? Thank you.
Resolved! Options should get populated on the basis of different Country
Hi, there is new requirement for Catalog Item:On the Basis of User's "Country" Field.The options under "Salesforce Instance" should get populated. For eg: Country= INDIA || Country1 || Country 2|| Country 3, Salesforce Instance = "Instance A, Instanc...
Opening multiple tickets when I click on one in workspace
Hi,Greetings for the day!When I open 1 ticket assigned to me it opens all the tickets assigned to me in simultaneous tab in Agent workspace. How can I fix this issue?Thanks in advace!Regards
Flow Designer Trigger UpperCase/LowerCase
Hi Team, anybody know if is possible create a camel case value? As pic you can show that i need to selecte the same word multiples times. In trigger is possible create a kind rule or some like that... Help me!! i know that in ACTION is possible but i...
Resolved! Populate Assignment group based on service offering and location.
Hi, I want to update the assignment group to a particular assignment group when the condition fulfills on RITM ie. service offering is xyz and location is abc, then it should update.For example, there is one catalog item that is being raised by GETit...
Read data from excel and validate the data with RPA
Hi All, We have an requirement to read the data from the excel sheet example : Pan number, bank name, gst number using RPA(robotic process automation ) once the date is read it has to verify the date in any third party application that these values l...
Virtual Agent Designer Display Error
I seem to have a problem with the display of my personal instance Virtual Agent Designer interface, I don't know what it is, can anyone tell me? The following is an example of a normal display
Resolved! Apply custom CSS to service portal service catalog pages
Hi thereWe are wanting to style a text block on the catalog pages within our Service Portal. the block of text is added Description test added on the Category pageand displays on the catalog pagesWhat we want to do is increase the font size i have...
