Hi i have service catalog and in that i need to populate the current line manager for requestor for field currently it is fetching value of logged in users manager , and the current_line_manager variable is reference field and its default value is j...
Hi Team help me!!I have a reference field which is opened for?based on user location I need to remove options?
hello i have created a workflow it is validated and published but when i want to test it it is not working can anyone help me???
Hello, We have some active HR tasks for which i have to change the template. I thought I could achive this using a Fix Script and yes I was able to update the template but the issue is that the new template has a checklist and that checklist is not t...
We are currently developing a API call to update 4 timestamp fields (u_function_last_worked, u_issue_start, u_time_resolution_team_assembled, u_mitigation_time) in incident form. Out of the 4 fields, u_function_last_worked is the only one that auto a...
Our customer had below issue: Having issues with the cmn_schedule: ca_sparkbar_schedule ()It is being used for a location in Walk-Up experience. The current configuration is functioning for managing the hours the location is open. It's open 8am-5pm l...
I've been tasked with building a skills matrix for our organization. We are starting small, just my department, but plan to make it larger as time goes on. To be clear, I am not looking to assign tickets/tasks based on skills (yet). What I am looking...
How to show the help text exactly as below including the character < and > with space between the lines-Bitte geben Sie die Kostenstelle im folgenden Format ein: <Werk>-<Kostenstelle><optional: ein Zeichen>
Ні,I have a requirement where my website uses sso and id like to pass the user details to SNOW virtual agent so that it can personalise and address the specific user, just like how it currently behaves in the servicenow service portal, where it knows...
Hi there,Can anyone tell me what table has the variable field in the "Variables" tab in a variable set? I've already found the tables for: - the "Included in" tab = Catalog Variable Set [io_set_item] - the List of Variable Sets = Catalog Items and Va...
Hi Team,Has anyone experienced discrepancies in record producer visibility between different ServiceNow portals for ITIL users? Specifically, we're encountering an issue where the 'Report an Issue' record producer is visible in service portal for ITI...
Hi All, I have an issue in the workflow that I created. In the workflow, when a Catalog Task is completed, it triggers 2 actions- 1) 2nd Catalog Task is created & 2) Timer is started. The issue that I am facing is when the 2nd catalog task is complet...
If I try to add a group(from Groups related list) in User profile(if the user class is 'contact') I should verify if the group has a roles itil or admin. if the group contains I should abort the action or should not allow to add that group. How to ac...
Hi allI have requirement in record producer variable name 'impacted Application' it refers to business service table and another variable 'Configuration item' refers to cmdb_ci table I need to auto populate Configuration item on the basis of business...
Hi everyone,i want to hide the one variable (catalog form )only from esc portal how to achieve this ?
