If incident reassigned 4 times then callers manager should notify.

[Kanhaiya_Verma]

If incident reassigned 4 times then callers manager should notify.

[J Siva]

Hi @Kanhaiya_Verma 

If you are looking for "assignment group" reassignment count, then you can utilise "Reassignment count" field and trigger notification when reassignment count is 4

If you are looking for "assigned to" reassignment count, then you have to create a custom field to monitor the changes on the assigned to field and update the count. Then you can utilise the custom field to trigger the notification.

Regards,

Siva

[Uncle Rob]

Super easy in Flow Designer:
TRIGGER:   On Incident Update
- make sure you have the flow Run Trigger set to ONCE!!!

ACTIONS

1)  Send Notification

- If you don't already have a conventional Notification record defined for this event, create that first.  Set its fire when to "Triggered".  It will now be visible to this action.

That's it that's all.  If you've never used Send Notification in Flow before, here's a video that will help.
https://youtu.be/FtOT4aDs7lo