Outlook Actionable Messages trigger
Hello guys! Did any of you worked with OAM Definitions? I created one custom OAM definition but I can't find any info on how I can trigger this OAM from an email notification. Can anyone help on this topic?
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Forum Posts
Radion button in Record Producer
Hi Team, Hi have a Record producer, In that i have a field where type is Radio button, And i have few choices, No i want to remove one of the choices of that field based on some conditions? I tried removeOption() Method. But it only works for Dropdo...
Resolved! related Incident field in problem form link to related problem field in Incident form .
Need to create a reference field in problem form named as related incident which will refer incident table and on selecting an incident number on that field. After saving the form in the related incident in problem table, that selected incident wil...
Automating Case Resolution After 5 Business Days in "Pending" State for Specific Assignment Group
Hello everyone,I have a requirement in ServiceNow where I need to automatically update an associated Case when the case is assigned to a specific assignment group is in the "Pending" state for more than 5 business days. Use Case:Assignment Group: Net...
Changing the Trend report X axis by Quarter
I created a Trend Report I just wanted to change the X axis name from 3/2024 to Q3 2024 and 4/2024 to Q4 2024 Please help me to achieve this in Service now Reports & Dashboards
How do you add user inputs from the Service Portal into records?
Hi All, I've just created a new table extending the task table for a new record producer and I want to show the user inputs from the frontend form questions in the service portal on each record. How exactly can I do this?
After cloning the widget . it is not the as per theoutof the box
Hi All, We have cloned the widget "Walk-up Queue On Site " as "Copy of Walk-up Queue On Site_1" Along with I cloned the angular provider as well as ng - template because I need to update ng template name in the ng -providser Section. Still, it is n...
Setting RITM stages in subflow issue
Hi Team, I have a complex service catalog flow where I have multiple subflows calling each other. I also need to set flow stages within these subflows.Looks like we will not be able to correctly set stages from subflow. There are are 2 options at the...
Error handling in workflow
Hi Could anyone help on how to capture the error and put it in exception to proceed flow further in workflow.
For a person logged against a change/incident, is there an OOB field decoration showing open tasks
Hi, When logging a change or incident, is there a OOB field decoration (ie. pop-up icon) which can be used to display the user's open tasks such as previous changes etc? This would be useful for a change manager to view for example. I know related li...
"Global Search" function not working properly for the Workspace
"Global Search" function not working properly – user directed to new browser tab (refer 'work space 2' screenshot) when enter something in the search and press enter (refer 'work space' screenshot) whereas a new tab within the workspace should shows ...
Resolved! Flow designer - Automate the Submission of Service Catalog
Hi everyone! I have few steps to automate Step 1 - Check for all expiring certificates which will be expiring in next 30 days in xyz_table. Step 2- For all expiring certificates( in next 30 days) submit an existing Service Catalog with the certifica...
Link multiple change requests to an incident via rfc field
I want to link multiple change requests to an incident. I tried modifying the rfc field and make it list instead of reference, but it saves just one change. I know about the option to add a related list, but I still want the functionality between inc...
Insert Link in field msg
Hi All,I have a requirement where I need to show below field msg based on the selection Please proceed with a request for a single use or multi-use card which can be used for both online and tap and go transactions. Click on the below link to see ho...
Resolved! Scheduled Job to add /remove users from a group
Hi All,I have created below script to 1) find all the ‘Group’' managers 2) validate if they are part of another group ‘ITSM-Managers’ and 3) retrieve the list of ‘Group’ managers who are not present in the 'ITSM-Managers’ group I have a requirement t...
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