If we click on older version of the knowledge article in portal, it should download a pdf
We have a knowledge portal where we want the older version of the article to be printed when clicked on its URL (link) without opening it in the new tab.
Forum Posts
Issue in import subcategory with category from excel into staging table
Hi,I am trying to import an excel sheet into incident table with category and subcategory columns using import set.While importing the data in staging table, the subcategory value is different than expected. In staging as well as Incident table, ther...
Loaner asset which is is not pending disposal andRepaired state are showing in loaner request form
As per the product documentation, asset with any one of the following states and substates should be showing in the loaner asset form. But we have assets showing up in the form which doesn't belong to these states.Please let me know which script deci...
How to hide "Show me everything" option on Virtual agent chat window.
Hello Community,Could you please let me know on the steps on how to hide "show me everything" option on VA chat window. I tried creating the system property "glide.cs.disable_show_me_everything" and setting value as "True" but it didn't work. Thanks,...
I want to move some records into group table with different type values using transform map?
Hi All, Please help me on this, I am not able to move the type values into ServiceNow group table.Do we need to use scripting for this one? Thanks & Regards,Gopi.
Resolved! how to add a new record in sys_search_sort_option tyable in servicenow?
On adding a new record and saving, it throws an error, mandatory field not-filled "Application Search Config". But that field is not showing on form. I tried to bring it on the form through configuration but that field is already in the selected slus...
Employee Center Footer Spacing Issue
Hello Team,I'm setting up the Employee Center and have added footer menus, but there's too much space between the menu columns. Can anyone advise on how to reduce the spacing between the footer menu items?
Resolved! Unable to reply a user who is not the part of user table when incident is created
Hi, We want to enable users who are not part of user table to create incident by mailing to the instance link.Now incident has been created after receiving the mail. But how to enable a notification to that user that incident has been created.I have ...
Increase the width of service portal virtual agent chat
Hi All, I have a requirement to increase the width of virtual agent chat in portal.Chat is configured via "Service Portal Agent Chat Configuration" this table Is widget responsible for making the changes / do we have the configuration where we can ad...
create a report to show users number of users with more than one active account ( you need to glide
create a report to show users number of users with more than one active account ( you need to glide aggregate on email)
Resolved! Proposed change UI Action Access issue
For a change request, when i click on a 'Proposed Change' UI Action from the right-click menu in the 'Affected CIs' related list, I encounter an error. The message states that security settings prevent the execution of this action on the specified re...
Resolved! How changes can be linked to closed incident
Why can only open problem and incidents be assigned to a change? For examples in retrospective changes we would need to link to an incident but it might be already closed and the system is stopping us because its closed.We do have retro changes and n...
Resolved! Can't find record producer listed in update set
I'm not sure if I labeled my post correctly, but I am seeking help with an import set. I received the XML that was exported by someone on the team prior to me coming on board. I created an update set first, then I went to retrieved update sets and ...
Add Knowledge Articles in VA chat
How to add knowledge articles to VA chat in servicenow
List collector "no matches found "
Hello team, We have a list collector under: sn_cd_audience and qualifier is : nameINTeam Leader,HR,Blue Collar,White Collar,All Employees So this is working fine for Admins but when a user is trying to use this will basic roles they see "no matches f...
