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Resolved! Inbuilt Table for Warranty, or Software Information

Hello Everyone,  I am trying to look for Inbuilt ServiceNow table that is designed for handling Hardware warranty for the Assets that are purchased by the organization. Also, likewise does there exist another table that is designed by ServiceNow that...

Resolved! ServiceNow Virtual agent Lookup Utility

I have been trying to create a topic that allows me to make decisions based on the user's country. For example, if the user is located in the United States, display certain information and if the user is located in Ireland, display another informatio...

Only one Response SLA et one Resolution SLA in reports

Dear Community, I am implementing Resolution and Response SLAs on incident and requested item table.My company wants to track the SLAs and do reports in order to report the number of SLAs breached or not.Sometimes the operators do mistakes and open s...

gdo by Tera Contributor
  • 839 Views
  • 4 replies
  • 0 helpfuls

Unable to find a request which raised 6months before

Is there anyway where I could find a request which user has raised 6months before ,I only have the request number ,I tried by checking on service request table, audit ,meta. Can someone help me to know how to find the record.any queries we can run an...

Jithin07 by Tera Contributor
  • 225 Views
  • 3 replies
  • 0 helpfuls

Regular expression

Hi, I need a regular expression for"Phone number needs to meet following criteria""1. Starts with '+'"2. Followed by digit 1 - 9"3. Followed by digits 0 - 9 with / without space in between.4. Should not have any alphabets in it."; via OnChange client...

Record Producer- MRVS

Hii... I have created a Table ABC having a field Crisis Country (ref -Country table) and then created 10 records with initial ten countries. so now they are my crisis countries. Then i created Record Producer (named Crisis Country) in this I have MRV...

Gaurav69 by Tera Contributor
  • 208 Views
  • 2 replies
  • 0 helpfuls

Subtasks within a custom task record?

HI, I've built a custom task table for user feedback. When a user submits a suggestion through a record producer, a task record is created on this new feedback table. A process group member can then manage and assign these tasks. Is it possible to ad...

daniel579ga by Tera Contributor
  • 315 Views
  • 1 replies
  • 0 helpfuls

Duplicate change task created on copy change

Hi All,When I am clicking on copy change and submit the change request ,Duplicate change task are created .When I click on copy change again in the change request for which duplicate task are created .Again duplicate task are created in addition of e...