Incident update for external caller "Guest".

Incident is created by inbound email with external email address.  Caller is "Guest".Is it possible to send the incident attachments to the email sender that triggered the creation of incident?  How?Understand that email address can be added to "Watc...

Extend time for Servicenow exam Admin

Hello All, I read in other Document, that for non original English, they can ask to extend time for CSA Exam, while when I booking my exam I didn't see the option to extend time, so how can I ask to extend the time . please need you help and support,...

Field should be attributes searchable

HI All, I have a variable named "Application name" its refrence of Business application table. We have GSI ID, System manager and so on attributes. The "Application name should be searchable by its GSI ID, system manager etc.. Please help me to find ...

I'm getting an error Change model 'Standard' prevented state transition from Schedule to Implement

Change model is not working for Preapproved standard change while creating new record, instead of insertion it throws an error Change model 'Standard' prevented state transition from Schedule to Implement, Change is creating with schedule state. We a...

I'm getting error "Change model 'Standard' prevented state transition from Schedule to Implement"

SCTASK(Service request) needs to be created based on knowledge article expiry date(valid to date)

Hi All, SCTASK(Service request) needs to be created and should be assigned to ownership group based on knowledge article expiry date(valid to date - i.e. If article is going to expiry in next 30 days then we need to create a request) by using schedul...

Validation for catalog item in virtual agent

Trying to add one validation in catalog item client script for start date format for conversational chat in virtual agent. but this validation is not working. The validation is: when the end user will give a date input in the chat if it is in DD-MMM-...

Now Assist -Virtual Agent-Catalog item

Hi community,I was trying to implement one catalog item in virtual agent, which will give a result of conversational form. but for one variable(Start date) in the catalog item(Network Connectivity), have selected the data type as Date. So it should b...

How to standardize the Font in email client

Hi Team, We have a requirement wherein whenever any user opens the email client on any Incident record, and writes something in the body , it should come as same font for all the users.Can we do it? BR,Ankur

CMDB completeness scorecard error

Hi All,I am trying to configure CMDB Health Dashboard. I have set Support group and description fields to mandatory attributes as false for business application CI class via CI class manager. However, CMDB completeness scorecard still shows that supp...

Auto generated virtual agent messages in slack (Washington Upgrade)

Hello All, We have connected the virtual agent with Slack through the Channels and integrations, however since the Washington upgrade, this message(shown in below image) is now triggered automatically every morning in Slack.Does anyone know from wher...

Inactive User Count is visible in Subscription Allocation

Hello, The inactive users have been removed from the system and also from the ITIL subscribed group. However, the User IDs and count are still visible in the Subscription Allocation Portal in ServiceNow. Is there a way to update that Subscription All...