Is it possible to create reports on the incident list where we can see how many times a configuration item have changed and from which one to which one. We know that we can see from reassignments but that doesn´t help us
I have two reference fields on a form. one is platform and second one is CMDB. platform field is getting data from data management table and CMDB is getting data from cmdb_ci table. data management table having a list field which is reference to CMDB...
Hi experts,where can we configure/customize form views apart from view rule?We are facing an issue, all our cases are opening in US payroll view which is not expected (only usa cases should be opened in that view) . I have inactivated all the view ru...
Hi Team, I have created a new catalog with a variable present as success criteria but that should not be visible on the serviceportal it should be visible only on the sctask it is for their internal team. I have tired with the ui policy and ui acti...
How to add virtual agent to service portal login screen. Few users have to access VA without login into the instance.
Hi Team,I have a requirement to create a UI action name "On hold" and once the on hold is clicked a Ui page should popup and it will ask the user to select1) on hold reason :- drop down with values awaiting caller, awaiting change, awaiting problem2)...
Hi All , I have requiremnet for need attention variable for hr cases 1) If the additional comments added by ay user then need attention flag true 2) if the work notes added by agent and the state is on hold then flag is off 3) again if the user added...
Hi All, 50%, 75% and 100% SLA breach notifications are triggering for INC tickets as expected but not for TASK tickets. What could be the possible reason for this behavior. Please guide.
Hi All,My user is trying to create normal change but when he is requesting for approvals he is getting a popup message that the change does not meet requirements and changing for Expedited change. I have checked his roles, tried created a sample chan...
Hello everyone,Is it possible to hide the Old desktop Application options for the Teams Collaboration Actions?Or at least set the Web client as the default option.
I have over 1000 records in asset table where the asset state is retired and the CI's operational status is operational. Why there is a mismatch between these records ?
Hi,I have a requirement where there is a reference field and has a value "others". When I select "others" from reference field then attachment should become mandatory in catalog item form.Please suggestThanks Pallavi
Hi Team, We have a variable 'Remove Group Managers' which is a list collector and I want to populate the choices in this variable from the Groups table from Group Manager field.How we can achieve Thanks in Advance
We currently perform QA audits of incidents/agents via SharePoint lists to ensure proper notation, routing, categorization, etc.We score questions and give a percent score and the corresponding letter grade (see below). We want to begin grading inci...
We're trying to create an Interactive Filter which allows an agent to search by name or email. We have created a filter which references the sys_user table with interactive filter references to Incident > caller_id and Request Item > requested_for.It...
