buttons on the side in the workspace
Hi! How do you remove the buttons on the side in the workspace? Attached is a picture of the buttonsin table incident
Forum Posts
Create Record Producer to remove Delegate
I need to create a Record Producer that will delete a delegate record from a User record.This is the script I have so far. When I select a delegate to remove & I submit the request the delegate is actually added to the user record, not deleted.
ServiceNow Zendesk incident integration
Can any one help who already implemented this1.I need to pass attachment into binary form from ServiceNow to Zendesk.2.Zendesk will send attachments as a link in comments to ServiceNow how did we decode to attachment in ServiceNow.
How can we create a report based on timelines?
I want to create a report which should have all the ticket reached in our "XYZ" assignment group between Sun 00:00:00 to Sat 23:59:59.How can we achieve this ?Quick help needed .
claculation of difference of two date/time filed and store it another date time field
Hello All, I have one requirement to store the time when the state puts onhold. Then need to capture the time when the state changes from onhold to any other state. Then need to store the difference value of when incident put onhold and the time when...
Virtual agent API - I don't see JSON response output in system logs
Hi Team, I am trying to understand How virtual agent API works . I am able to trigger the chat to live agent using virtual agent API using postman. 1) Initiated request from postman and I am getting chat request in workspace Also I can see in flo...
Catalog form
If we are searching for a catalog form in search bar we can see the form but if we are following the proper navigation path the catalog form option is not there. Can anyone think of a reason or solution?
Add to cart button in Service Portal Button behavior
I want to disable this pop up box that comes up when Add to cart is clicked.Not able to find out from where it is getting triggered.
Hi All
I Have one question Related to User table. Whenever add new user In User table automatic Raised Request . Please suggest & Provided code Thanks
Have to add condition in reference qualifier.
I have created this query ''javascript: if(current.variables.assign_to_self == 'Yes') new global.ITWorkRequest().assignmentGroup(current.variables.requested_for);'' in my reference qualifier for getting the groups in assignment group field. Now...
How to enable the Dynamic translate for Portal
Hi All, Can anyone please tell me how to enable Dynamic translate for the portal? Thank you in advance.
Resolved! Remove Discuss button from change table without impacting any other usages of that button
How to remove Discuss button from change table (Nothing should be global) without impacting any other usages of that button and by not touching the OOTB button at all.
SLA is not attaching to the incident
Hello Experts, We have integrated Slack to ServiceNow, whenever a post is created in a slack channel it would create a incident in ServiceNow.However, The SLA is attaching to all incident tickets except Slack incidents.The incident channel is creatin...
Catalog to check the selected group already has a role or not.
I am trying to build a cataloge where a group will be selected from the refernce. further Users and Roles will addedd to the group. Need to write script to check if the user is already a part of the group and to check if the group already have the se...
Managers Unable to Add Members to Groups with Role sn_spend_psd.psd_admin
In our instance, managers are unable to add members to their groups that contain the role sn_spend_psd.psd_admin. We have also tried assigning this role directly to the managers, but they are still unable to add members.Could someone please assist wi...
