Hello, Is there any value calculator, ROI template available to show the value of Virtual Agent post- implementation ? (E.g. productivity gains, savings, optimization, CX,etc)I believe there are many ServiceNow customers who has Virtual Agent, I woul...
on my ATF test how to resolve conflicts on normal change request I already set recommended dates for the start and end planned date but it does not change the conflict status from conflict value which is happing on ATF test but working on normal pro...
Hi all,I have a a field on a catalog item called risk ending date(It can be either date or date/time type). I need to send an email notification before 90th,60th and 30th days of it's ending date. I used this script in the timer activity but the time...
I want to have a link on an external site so users can submit a request. What is a better way to do this? IS a custom application right way or catalog item? We dont want users logging in to servicenow so wondering what would be a better solution.
I have a requirement to create an incident from an inbound email address within a distribution list. We have configured the Email address within the distribution list to create incidents. When the email address is emailed directly, an incident is suc...
I am trying to build a Reference qual for a list collector in a catalog item. The list collector needs to pull all assets assigned to the a user in the alm_asset table as long as the assigned_to matches the PMR_opened_for field n the catalog item. I ...
Using flow designer i am using a list collector to select articles from a table (cmdb_ci_inf_software) How do i trigger catalog tasks based on the selection?I am trying to use if (varable) is true
Hi All,In my instance, I have two tables:User IncidentSoftware IncidentOn the User Incident table, there is a field called "Related Software Incident."On the Software Incident table, there is a related list called "User Incidents."The query is:When a...
Hello Team, ServiceNow is on Intranet. We want to enable MFA(Multi Factor Authentication) alone for one single domain. Is it possible, and how we can do that ? thanks in advance
HI All , i am install Virtual agent, But whenever open Conversation interface guide open, Continue ''button'' Disable Please Suggest to me Thanks
Hi All, I am running the scheduled job we have 1lakh+ records from the 3rd party to fetch so we are using rest message and calling in scheduled job but the issue is it is taking 3 hours to fetch all the records so it that okay to make schedule to run...
If serviceline(selectbox type) is 'D/C HQ Deposit, set field Catalog item(reference type) as - HQ Deposit Management
Hi all Our ServiceDesk need to report on reasons why incidents have been reopened. The reason is saved in the 'additional comments' field, but when I add that to my report, is obviously displays all additional comments. Is there a way to only show th...
Hi! I keep getting this error message. I have seen others posts related to this subject, but none of them help me. I think I have all plugins and properties configured, and it still not working. Do you have any solution?
