In a problem record, when we click the Accept Risk button, a popup appears in SOW

[Srilatha Vadlam]

“In SOW(service operational workspace) problem record, when we click the Accept Risk button, a popup appears. In that popup, there is a Primary Known Error Article field, and we need to make this field mandatory. On the main form, the same field exists, but it should not be mandatory there. It should only become mandatory when the Accept Risk button is clicked and the popup is displayed.” the below image is in SOW,we need to show field "Primary Known Error Article " in the popup below the resolution code and it should be mandatory also. In native UI it is working fine. I have attached UI ACTION button image and classic UI problem image in the below.

[Ankur Bawiskar · Accepted solution]

@Srilatha Vadlam 

it comes from the form action in workspace

it picks up this view which I highlighted

So ensure you apply the correct view in your UI policy

Also ensure you add that Field on form view

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[Viraj Hudlikar · Accepted solution]

Hello @Srilatha Vadlam 

First of all, the modal which is showcased on SOW workspace should be aligned by getting the field you required. This is view [SOW Problem Accept Risk Modal] actually so on that view just configure form by using form layout, once field is visible then setup a Ui Policy as mentioned in earlier post and view select the view where new field has been brought and your mandatory thing will work.

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Thanks & Regards
Viraj Hudlikar.