In ITSM Implementer simulator, i accidentally deleted the category field, help!!

[nicoleowens]

In ITSM Implementer simulator, i accidentally deleted the category field in an attempt to disable the 'Inquiry/Help' choice in the choice list.

How do i get it back and do the lab without releasing my instance?

[Simon Christens · Accepted solution]

Hi @nicoleowens 

Please validate that the field is actually deleted.

Go to sys_update_xml (sys_update_xml.list) in the navigator

Here you should be able to validate if the field (Dictionary entry) is deleted. In the case it actually IS the case then go into that record. Theres an XML field containing the information needed.

Copy the text from the XML field into a notepad document on the PC.

Now - see the "Action" Attribute in the text - its "DELETED".

Change that to "INSERT_OR_UPDATE".

Save the file as an .xml file locally.

Now to into sys_dictionary (System Definition --> Dictionary)

Right click on one of the columns in the list and choose "Import XML"

Choose the file you saved on the PC and click "Upload"

Then it should be avaliable again.

Feel free to test it in a PDI in case you want to validate if it actually works as expected

On the other hand side - I dont think you are able to actually delete that field.
Can you check Form builder / configure form layout etc if the field is in there so you can add it to the form again ?

[nicoleowens]

Ooouu, yeah I was in the wrong table

[GlideFather]

Sometimes it's not clear what table it is, so you can locate it as per the deletion date and time, it might be also a lead.

Anyways, what's important - are you good now? Have you restored it? 

[nicoleowens]

Thanks, i've fixed that but on that note, i'm still getting this error....

[GlideFather]

@nicoleowens 

please share the categories list to double check it's been disabled and created as per required.

I don't see the requirements, your screenshot is only from the failed validation, wasn't it requiring some impersonation (e.g. platform user)? You might have done it all correct but with different user...

[nicoleowens]

Hello, it validated thanks