Inactive User Count is visible in Subscription Allocation

[MariSenthil]

Hello,

The inactive users have been removed from the system and also from the ITIL subscribed group. However, the User IDs and count are still visible in the Subscription Allocation Portal in ServiceNow. Is there a way to update that Subscription Allocation Portal  with the new count? 

Thanks in advance

[Ravi Chandra_K]

Hello @MariSenthil 

Create a case with ServiceNow or reach out to your Sales or ServiceNow Account Manager since this is a licensing issue 

Please Mark this answer as helpful and correct if helped 

Kind Regards,

Ravi Chandra 

[MariSenthil]

Thank you @Ravi Chandra_K, Will check this one with them.