Incident Assignment group based on Category selection.

[Community Alums]

We have multiple categories and subcategory selection in incident form. We have multiple support group available to support each application. 

What the best practice to assign the assignment group automatically based on Category and subcategory selection? 

Can do it through Workflow?    

[Harish Bainsla]

Hi

create assignment rule based on category and sub category

[Harish Bainsla]

No need to write script just do with assignment rule 

https://youtu.be/d_kJjtoJsyY?si=WuukKXEFtOOeRO5D

[AndersBGS]

Hi @Community Alums 

Go to "Assignment Data Lookups" :

Create a new assignment rule based as below:

When creating a new incident based on the category and subcategory defined, the assignment group or/and assignee will be autopopulated:

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[AndersBGS]

Hi @Community Alums 

Did my answer resolved your question? if yes, then please mark my answer as accepted solution.

Best regards

Anders