Hi All, We are working on creating a new topic to request a catalog item through Virtual agent. PFB snips of the flow designed. The issue we are facing is whenever a catalog is searched through the topic and if it is of type non-conversational th...
Hi ServiceNow Community,In Virtula Agent fallback topic flow, there’s a decision based on vaVars._topic_strategy == "unknown" vs. not unknown, which leads to different messages (“Wrong Topic” vs. “Topic Not Found”).I can’t find where _topic_strategy ...
I write code on onCellEdit but not working i will give my code the next linefunction onCellEdit(sysIDs, table, oldValues, newValue, callback) { var saveAndClose =true; var editedfield=g_list.getColumnName(); var allowField="u_item_type"; if(allo...
Hi Every Body How can i Hide user information on header menu ? Is there any possibility that the header menu may not be displayed or be displayed without any options, including the logo, on a portal built with Service Portal? thanks.
Hello,I hope you are doing great,I want to create a notification on incident table, to run : When the incident is updated by a problem : but I am stucked on the tab "when to " : Who will receive it = "assigned to"And what it will contain : I can set...
Hi all, With ITSM Pro it is possible to detect category, assignment groups and generally speaking values from user input (free text) to automatically fill in incidents or requests? If so, what is needed to trigger it? Predictive Intelligence and NLU ...
hi everyone, I've created a simple and dynamic widget to use on the service portal so that users can add info into each row and copy rows as needed (like a multi-row but with the ability to duplicate rows). but when the catalog item is submitted, the...
Hi All,Currently I have given table API access to an application which is currently using username and password and it is currently authenticated as basic authentication. I want to now change this table API access to OAuth 2.0 authentication.While Es...
Hi Community, User changed the incident state to resolved without filling mandatory fields. Even i checked it in history when they changed the state to resolved at that time mandatory fields are not filled . How it is possible ? Regards,Tulasi.
Hi, I want to add virtual agent chatbot in service portal. I am doing this through service portal Configuration -> Designer page. In the preview it is showing correctly but not getting saved. Please guide me what am I missing. Earlier I have done th...
Hello, I am building one custom "Request catalog item (LLM)" topic block and want the system to use it for all request raised within VA. Within topics, I can easily use the custom one to raise catalog item. But ones which appear while searching for a...
Want to create a database view on incident table and sys_audit table to show those incidents where work notes have been added by a particular group member. Please help
Hello developers,I have created a lifecycle event and associated many HR tasks with it. However, when displayed, each task has a Delegate this task button as shown in the upper right corner. I don't want to display this button. Could you please tel...
Requirement I need to hide the Virtual Agent (VA) chat widget on the Employee Center for users who are HR Business Partners (HRBPs). The condition is based on the HR Profile field u_function = 'Human Resources'. Setup HR Criteria: Checks Function is...
I'm running transform map, In field map even if we keep choice action as 'Reject' , choices are getting created in ServiceNow instance.The field is a reference type, and it's importing a value that doesn't exist in the referenced location. Ideally, i...
