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Notification email for incident alert

Good morning,it is requested to implement the following email notification for the table Incident Communication Plan [incident_alert]"All IA with Assignment group= ITAM_XXXXX if they have expired "Estimated Recovery Time | u_estimated_recovery_time" ...

RominaF by Tera Contributor
  • 168 Views
  • 1 replies
  • 0 helpfuls

Now assist option not display in create catalog irem

Hello Community! I want to develop now assist with virtual agent uses cases.For that I choose now assist with virtual agent catalogue generationBut when I am trying to create catalog item from catalog builder , now assist option not display in left o...

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Asha Pathak by Tera Contributor
  • 1068 Views
  • 16 replies
  • 1 helpfuls

approval for linemanager.manager

How to achieve the below scenario using scheduled script ?*A. For a catalog item, send approval to requester’s manager.B. If manager did not approve within 3 days then send that approval(eventqueue) to lineManager’s.Manager.C. If that person (lineMan...

Nareshpatel by Tera Contributor
  • 218 Views
  • 3 replies
  • 0 helpfuls

Variable sets to be moved in UAT/Prod

Hi Experts,how come that my variable sets (created by me) is not readable or detected when transfering update sets, is it needed to be integrated within the instance first? like it should belong first to the instance or are there any other way for my...

JohnLaurenM by Kilo Contributor
  • 144 Views
  • 1 replies
  • 0 helpfuls

Copy Change Requests

I have an UI action called copy change which copies all the tasks and some of the fields from original change but to move further in state from new to access we need peer review button to click on to generate peer review task and move further for app...

Resolved! Problem

Hi, My task is when the user open incident need to update the Description and short description and then automatically update same description & short description in the problem record. I'm executing code but not working. when to run :  Description :...

P1234 by Tera Contributor
  • 519 Views
  • 7 replies
  • 0 helpfuls

Resolved! Attachments visible for requestor in csm module

I have a requirement to have attachment visible only for requestor and 2 groups for particular record producer.RP will create case with particular subcategory, requirement is when subcategory=9, then any attachment should be visible only to requestor...

Hafsa1 by Mega Sage
  • 297 Views
  • 3 replies
  • 0 helpfuls

Azure Cloud discovery

Does anybody have a genuine Diagram or pictorial representation of how ServiceNow Azure Cloud Discovery works ,or how is the discovery done between both ? I want to have a check like how the SPN ,mid servers etc play their role in the process and pop...

AP_Akash_07 by Tera Contributor
  • 557 Views
  • 4 replies
  • 0 helpfuls

Change state is not moving Authorize state getting error

Hi All, When a user submits a Normal Change Request and the access approval is completed, the request is expected to move to the "Authorize" state. However, due to a workflow change, we are encountering a state transition error at this step.Could you...

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suresh40 by Tera Contributor
  • 335 Views
  • 2 replies
  • 0 helpfuls