I want to run ATF on below Virtual Agent functionalities:1. topics2. creation of incident3. update a ticket4. connect with live agent5. chat responsesIs ATF feasible for above points? If yes, then do we have any OOB ATF scripts / sample present to re...
When I unlink the alert and incident using a business rule (by emptying the Task (Incident) field in the alert form), an empty incident gets created instantly. Why is this happening? Is there any OOTB rule that causes this behavior, or something else...
I get an error when I set up and tested AI Search.Of course, I have set up search terms and search application for AI Search.Do you know what the cause is?
I cannot find any proper reference for implementing AWA with shift handling, please attach reference material if you know any . Thanks!
Activity stream of the service portal approval form should be editable for end user who is approving the request I tried by giving "sn_request_comments_write" role to end user -> NOT WorkedBut if we are giving "itil" role to end user it is Working fi...
I want to have a Catalog /record Producre that open just like CMDB CI one, i can call this any one or have directly linked this to ESC
As the Cloud Dimensions CMDB administrator, you are tasked to reconfigure the 3 reclassification system properties to force the creation of a CI Reclassification task for any CMDB class upgrade, downgrade or switch. Solution: From the Navigator searc...
How can I get the Change to appear under Related Records? Currently, the Change Number only shows up under Activity. (because my flow does this)I tried creating a custom record under the Change table, and while it successfully links to the RITM that ...
Hi Community,I'm currently working on a Proof of Concept (POC) for Virtual Agent.My goal is to create a flow where, when a user types in an issue, the Virtual Agent automatically searches and retrieves relevant Knowledge Articles in the background an...
I have a catalog item with variables and a flow associated. The variable values are sent via REST using a scripted rest api. Those values should be caught by flow using Get Catalog Variables action. However, the flow is not doing what it should. What...
I have implemented advance work assignment for auto routing and assignment of tickets and now I wanted to track agent availability, away and offline timings. Is it possible to track the timings? If yes, then please suggest how to do this?
In the Vulnerable Items table (sn_vul_vulnerable_item), the column “VIT AGE” (u_age_duration) is currently showing as empty. We found out that the reason why open VITs with VIT Age empty is because VIT Age is calculated between the current time minus...
Hello All, I have a requirement to automatically flag the work notes that are added by end users on Incidents. This capability would help us easily distinguish comments added directly by users from those generated by system processes or third-party i...
I have a xls file with columns and data loaded in to an import set table: I then transform using TMap with mapped fields. Purchasing Document is a unique field so coalesce is true. After Transform I check the ast_contract and a new record is crea...
