I have created one ola on sc_task table and the duration type on the ola is breach on due date.also i have used the 8-6 weekdays excluding holidays in the schedule.now i have created one sc task and it qualified ola conditions and it got attached to ...
When state is Resolved, it should make all the fields read only on Incident form.I tried UI Policy - but it is making only few fields read-only. function onCondition() {var fields = g_form.getEditableFields(); for (var x = 0; x < fields.length; ...
Hi, I am wondering how can I activate notifications for VA through teams? I am created requested approvals to trigger the approval notifications. I am getting email notifications but I don't see any coming through via teams. The Microsoft integratio...
Hi All,I am trying to create a report on the task table. It is a dynamic that shows the user a list view of everything assigned to them. They created a new process for one of our requests and for some reason the approval is populating on the REQ in...
Is it feasible to auto schedule CAB meeting with microsoft teams ? If yes, what are the steps?
Hello,I have a catalogue item created by someone else where the dropdown list items for fields actually reside in the sys_choice table. An underlying script makes the appropriate related dropdown entries appear along with a variety of UI policies. I...
I am having issues with the SIR CISO Dashboard. I am trying to get the data to populate the visualizations however it is not working. The dashboard is empty and there is a lot of data in the SIR module. Why is this the case and how can I get the dash...
Hi, I would like to modify the label of the Additional Comments field in Service Operation WorkspaceI tried modifying the client script that adds "customer visible" to the label and that didn't work. I don't have any label override. How do I remove "...
Dear community,i have the following requirement. Currently there is 1 custom table u_category. Which already contains data.I am extending this table to have child table u_category_1 with brand new data.+We would like to move existing data from paren...
Hi there, I wanted to know if there is any way to add scripted filter condition for landing page widget, something like, I checked existing filters for sow landing page widget but there I can see drop downs instead of script.Is it feasible to achieve...
Hello Community , Recently, while migrating legacy Workflows to Flow Designer in ServiceNow, I came across a few limitations that are good to know before starting migration. 1. Wait for Condition on Future RecordsIn Flow Designer, we cannot wait on ...
I have to create a recurring sc_task , when I'm developing this solution by using flow designer, I want to set requested for value for the RITM, in the flow I have added an user, but in the created record requested for value is empty, how can I resol...
open UI Builder from the application navigator. Click on Create New and choose Now Experience with Single Page App. Give the experience a name such as Incident Dashboard and create it. Once the experience is created, add a new page by clicking Pages ...
From what I’ve seen so far, measuring the value of Now Assist is less about proving usage and more about understanding how work patterns change on the Service Desk. Pure adoption or time-saved metrics rarely tell the full story on their own. Where re...
I want to show an Risk Assessment to the user in VA and let him fill the questions.Is it possible to show an assessment in Virtual Agent? if yes how is it done? else what other solution do you know?
