We have a requirement to hide the Live Chat option in the Service Portal header for users in restricted locations (e.g., Hungary/Budapest). Cloned Stock Header widget → created Stock Header – Custom.Updated HTML (line 27) to include !data.isHungaryU...
I need to make it so a few assignment groups are only visible to managers on the incident table. I saw some other posts that showed some advanced reference qualifiers, which will be great. The kicker is that I also need some simple reference qualifie...
We have always had issues with our on-call schedules and shifts, but it seems more prominenent since we upgraded to Yokohama.1. The main issue is that when a shift manager tries to change a current shift or rotation, the changes are not saved. We us...
Where can I find the recording for the ITOM Academy call on August 19th, 2025?
Hi All,We have noticed that recurring price for Catalog Item is not visible on OOB Approval Record Widget in Service Portal.When I checked the Approval record widget, it has recurring price included to be displayed, but for some reason it is not appe...
Im trying to submit a contract for review and then approve it. However I am navigating to the my approvals and can see the approval record but im not sure how I can actually get into the record and approve it as the sysid is not passed.
Hi Community,I’ve been working on a scenario where certain business managers (non-ITIL users) need to view incidents in ServiceNow. These users:Do not require ITIL access.Should only have read access (form details and work notes).In limited cases, th...
Does anyone have any suggestion on how to get the impersonate option in business portal. Tried the steps mentioned here but it did not work:How To: Add Impersonate User in Service Portal (using OOB Header Menu)
knowledge article can not find in vega chatbot when searching with meta words in ServiceNow
Hello, I have a requirement to add the refresh button in the dashboard list in SOW.Currently when you open SOW -> Overview-> Open one list from a report -> this is how it looks:My requirement is to add the refresh button where the yellow dot is, just...
Alert created. Maintenance was initially false, then immediately set to true. After that updated to false the escalation notification should have to work as the alert is in open state
Which one of the following objects CANNOT be used in a Script Action script?A. previousB. GlideRecordC. eventD. current
ServiceNow Business analyst documents needed where i can find related to CMDB and ITSM
Hello,Did anyone have presentation on integration between artic wolf and service now
Hi team,I have a requirement to highlight the priority field on Incident form with a different color based on the priority value.Red-Critical 1Blue-High.I know the process to highlight the field on the list view, but I want to change the background c...
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