need ticket count for payload output 200
Hello Community! I wanted to count the number of tickets where the Payload output status is 200 and the ticket hop was routed to a specific group. Any help is much appreciated.
Forum Posts
Closed_at field not getting populated for closed ritms
Hi,In the RITM (sc_req_item) table, some RITM records have the Closed at (Resolved) field populated with the date and time when the record was closed (Complete, Incomplete, or Skipped), while other records have this field as NULL. Why is this inconsi...
@symbol is coming while tagging to someone in worknotes
@symbol is coming while tagging to someone in worknotes. how to fix it and remove @ symbol.Please provide the steps
Reporting conditions
Guys , what could be the conditions of below requirement?Calendar should show the Projects that have a Planned End Date in the given PeriodShow name of Projects Thanks for your help !
Virtual Agent topic goes in loop after call AI Agent with AI Connector utilities
I'm developing a topin within Virtual Agent designer. I developed a separated AI Agent that i tested in AI AGent studio and works fine. In the topic, i use utilities AI Connector to call and use AI Agent but it goes in loop showing "Guiding issue res...
Error Message: Invalid Insert
I am trying to create a formula indicator, using two indicators, when i try to save i am getting the error message: invalid insert. What could be the issue
Resolved! calendar report
Hi Team , do we have any options to create Calendar kind of report or we need to select date filter ?thanks !
Custom Virtual Agent Feedback Setup Topic is not working
Hello All, I have requirement to update virtual agent feedback survey to include more questions.Steps I followed:1. I have created New chat survey definition as per requirement2. I have cloned OOTB Virtual agent Feedback setup topic and created new o...
Alerts in Service Operation Workspace
Hi Community,Good day!I have a question about how ServiceNow Operations work. I want to understand how notifications or alerts are shown in ServiceNow. How do these notifications get triggered, and how can we know when and why an alert or notificatio...
Is anyone else showing PDI offiline?
I see a message stating "We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutes"
Resolved! NLU/keyword topics does not load in Virtual Agent Designer
NLU/keyword topics does not load in Virtual Agent Designer. Does anybody have any experience on that please?
I am unable to find the shopping cart and top request in the production environment
I am unable to find the shopping cart and top request in the production environment. They are visible in development, but not in production. I also checked the widgets, and it's not available. could you please help?
ritm is complete i want the activity tab in esc to be read only
In the ESC portal in the standard ticket. I want the activity and attachment to be readonly.
How to integrate Now Assist in Virtual Agent with Microsoft Teams?
I want to integrate Now Assist in Virtual Agent with Microsoft Teams?Could anyone help me to build this integration?
To Configure new Problem task model
Hi Experts, I have a requirement to add new problem task models. I have added new problem task models in the 'prb_task_model' table as below: The issue is that the new and updated problem models are not reflecting in the wizard view. If you open any ...
