Restrict certain users from showing in the requested for search when using two step checkout

[Bcrant]

Hello, Community.

Hoping someone can assist. I'd like to restrict certain user accounts from being added as a requested for user while using the two step check out check out model. I've attached a screen shot for reference. Thanks in advance!

[Sandeep Rajput]

@Bcrant You need to use a reference qualifier on the requested for field to restrict certain user accounts from being added as a requester. For more information please refer to https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/script/server-scripting....

[Bcrant]

Thank you for your reply @Sandeep Rajput. The issue that I'm running into is that I cannot find how to set a reference qualifier on that variable. It's part of the two step check out model and I cannot right click to open field options. Do you know how I can set a qualifier? I checked the widgets but didn't see anything that stood out.

[Sandeep Rajput]

@Bcrant This question led me to look for answers in different threads and finally came across this one https://www.servicenow.com/community/developer-forum/reference-qualifier-on-request-for-on-order-con... here one of the responders @Keith E suggested to adjust system property glide.sc.request_for.query to set filter for the requested for field.

Here is a KB article around the same https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0685154

Here is how the property is currently used in one of the widgets.

Hope this helps.

[Sumanth16]

Hi @Bcrant ,

Please refer to thread:

https://www.servicenow.com/community/itsm-forum/how-to-make-quot-requested-for-quot-field-read-only-...

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda