Incident link is not getting generated in Teams Provider Notification

[Vijayalakshmi P]

Hi Team - any idea on why the Provider notification on MS Teams doesn't generate the link to Incident?

(Go to INCXXXX - this should be a clickable link from MS Teams)

@Victor Chen

[Abbas_5]

Hello @Vijayalakshmi P ,
Please refer to the below link:
https://docs.servicenow.com/en-US/bundle/vancouver-employee-service-management/page/product/notify2/...

Thanks,
Abbas

[Vijayalakshmi P]

Nope, not this one.

My query is about ITSM Actionable Notifications sent to MS Teams.