Incident SLA without user assignment

athavichith
Kilo Sage

On Incident SLA, for incident without user assignment. When a SLA breach is it looking at 'business elapsed time or business time left?

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1 ACCEPTED SOLUTION

dbook
Kilo Sage

An SLA is considered breached when the business time left is 0. 

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1 REPLY 1

dbook
Kilo Sage

An SLA is considered breached when the business time left is 0.