Knowledge Article Total View Count excluding owner group views
We have a team asking for a view count report and I can get a total view count but I also need to exclude views by the Owner Group. Has anyone done this and can share?
Forum Posts
csdm_app_services Table not available from reference field in record producer variable
I have created a record producer in the story table(rm_story), and I am trying to add a reference field to the csdm_app_services table. When I select "reference" as the type, and go to "type specifications", I am not able to select a table from th...
How to create a child ticket
Hi, I have requirement in catalog item with select box and question choices as yes/ no. If yes is selected, then child ticket should be created for particular group. Please help how can this be achieved.
Issue with agent workspace menu(Plus Sign) visible to only admin.
Hi,I have added New catalog Item to the menu(Plus Sign) but only admin role can able see this under the menu not all the user.Kindly help me, how i can enable it for all the user? Thanks in advance. Regards,Juganta Nayak
How to ensure a single line text field in catalog form to only accept numeric values ?
I have 4 single line text fields (A,B,C,D) which in my catalog form (Z) which need to only accept numeric values. How do I achieved this using a regex in a client script and a script include? [Will this regex work - RegExp('[0-9]+(,[0-9]+)+')]?
I incorrectly posted this message and have no option to delete when choosing edit options.
I incorrectly posted this message and have no option to delete when choosing edit options.
Resolved! Not getting proper output
Hi All, I have used this script : var gr=new GlideRecord('incident_task');gr.addQuery('sys_id','f9f3a80e476dbd1065296439736d4ke3');gr.query();if(gr.next()){ var result=new test().getSymptoms(gr.incident.parent.u_symptom.getDisplayValue()); gs....
Google Cloud Monitoring to Servicenow Integration for Incident Creation
Hello All,How can we integrate Google Cloud Monitoring with Servicenow. Usecase is we need to create a Incident in Servicenow on the alert triggered in Google Cloud Monitoring (Alerting). Also Incident should gets closed once the alert gets closed in...
Copy filed values from Child incident to parent incident
Hi team,The subject line is bit confusing but the required functionality is that only. We have incidents and an UI action called 'Approve Major Incident' to create a major incident with that respective incident. Then, the initial incident becomes chi...
How to escalate incident
As a ServiceNow user managing incidents, I need a streamlined escalation process that automatically directs incidents to the appropriate support level (L1, L2, or L3) based on the service affected.For L1 escalation: Direct incidents to the correspond...
In AWA users are available in another service channels
Hey everyone,In AWA users are available in another service channels even though they are not part of that channel/groupExample: User part of SDE group is Appeared in COE Channel and SDE Channel, whereas base settings is configured correctly even thou...
Resolved! Catalog Client Script to populate variable
Hello All, I'm trying to write a simple message in a single line text variable based on if a record is true or false. I'm using this within an onLoad catalog client script. I know I'm missing something very basic and likely writing this all wrong. A...
Sidebar Styling (Pin and Search icons)
With Washington release Theme Builder got updated to allow users to configure components and confirm they conform to branding styling. With this I believed that I would be able to determine what controls Sidebar discussion styling. Unfortunately this...
How I can fix font issue in scheduled report
Hi there,How I can fix font issue in scheduled report. When I execute it, it sends report in the email as either PNG or PDF. In both cases, font is unreadable sometime. see the screen shot. Please let me know if I can fix it.
Resolved! Change the state to a new reques
I need to change the state to a request when this has been created, for example when this is created the state is newif I wanna the change the state to another, How can I do it?
