Opening multiple tickets when I click on one in workspace
Hi,Greetings for the day!When I open 1 ticket assigned to me it opens all the tickets assigned to me in simultaneous tab in Agent workspace. How can I fix this issue?Thanks in advace!Regards
Forum Posts
Flow Designer Trigger UpperCase/LowerCase
Hi Team, anybody know if is possible create a camel case value? As pic you can show that i need to selecte the same word multiples times. In trigger is possible create a kind rule or some like that... Help me!! i know that in ACTION is possible but i...
Resolved! Populate Assignment group based on service offering and location.
Hi, I want to update the assignment group to a particular assignment group when the condition fulfills on RITM ie. service offering is xyz and location is abc, then it should update.For example, there is one catalog item that is being raised by GETit...
Read data from excel and validate the data with RPA
Hi All, We have an requirement to read the data from the excel sheet example : Pan number, bank name, gst number using RPA(robotic process automation ) once the date is read it has to verify the date in any third party application that these values l...
Virtual Agent Designer Display Error
I seem to have a problem with the display of my personal instance Virtual Agent Designer interface, I don't know what it is, can anyone tell me? The following is an example of a normal display
Resolved! Apply custom CSS to service portal service catalog pages
Hi thereWe are wanting to style a text block on the catalog pages within our Service Portal. the block of text is added Description test added on the Category pageand displays on the catalog pagesWhat we want to do is increase the font size i have...
Resolved! How to remove all catalog items from Virtual Agent search. Only Knowledge articles must be visible.
Hello, I'm trying to restrict all catalog items in Virtual Agent AI search, the criteria is only Knowledge articles must be visible. Is this possible? The default search application is Service Portal default tried to remove Catalog items from Search ...
When any incident will be assign to any particular group the state should automatically changed
When any incident will be assign to any particular group the state should automatically changed to "opened".Do we need to write Business rule or Client script? I am new in Servicenow so I get confused between these two,
How to apply the dynamic filter for the specific table using the Script Include?
I have created one Script Include for the dynamic filters. Detail - If the user is from the LOB A, he must be able to see only the records contain LOB A. Filter - LOB = A. If the user is from the LOB B, he must be able to see only the rec...
Flow Stages not showing on RITM
Hello community, I have an issue when trying to upgrade from a workflow to a flow. I have a workflow currently running on a Catalog Item, which creates some tasks on the RITM and 'drives' it trough different stages defined in the workflow. I've made ...
Save Button is not getting displayed on the report
Hi, I have shared a report with the user but user is not able to view save button on the report. I have shared the report in two instances. In one instance, save button is displayed and in the other, it is not displayed. User is not having report_ad...
Resolved! Can I do a live project after I complete the ServiceNow ITSM Course to gain real-time knowledge?
Can I do a live project after completing the Servicenow ITSM Course to gain real-time knowledge?
How can I create a scheduled email job that sends out a report of all the VITs theyre assigned to?
I need to create a scheduled email job that sounds out a report of all the open VITs that are assigned to their group. Our VIT table has thousands of records assigned to multiple different groups. I know how to create a job for one group, but I don't...
Minor change approval workflow
The current workflow in-use for our Minor change (Priority = 4 Low) Approval requires 3 level of approvals: peer review -> technical review (assignment group/line manager approval) -> Change management approval. My manager is also a member of the Cha...
Email reminder for SCTASK approver
Hello, I've seen there are a few articles here about approval reminders. I was able to make it work for changes, but i'm not being able to reference the approver added in a SCTASK as the receiver.For example:- I created an event.- This event triggers...
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