Resolved! Convert date format "August 20th, 2024 16:58:34" into YYYY-MM-DD HH:MM:SS
Please could someone help as to how to convert date "August 20th, 2024 16:58:34" into YYYY-MM-DD HH:MM:SS.Thanks in advance!
Forum Posts
How to add hyperlink for g_form.showFieldMsg display message
Hi all, I'm trying to add a hyperlink for g_form.showFieldMsg which redirects to a portal. I have seen in the community it is not possible for showfiledMsg. client is expecting only display message they are not okay to add it as an info messageCould ...
Resolved! Trying to fetch VIP status of caller using Script Include
Hi I have requirement to set the Description "Caller is VIP" if caller is VIP.I am new to the platform.I am not able to find mistakes in my code Can anyone help. Client script:function onChange(control, oldValue, newValue, isLoading, isTemplate) { ...
Resolved! Recommendations for session.putClientData() and max size to store?
Hi! I was wondering if there's any recommendations and best practices around the use of session.putClientData()?I'm embedding three widgets into a service portal header menu. And instead of loading them all for each page load using $sp.getWidget, I s...
Client side behavior on Assessment / survey
I have a Multiple selection question on a Questionnaire, an option being 'Not Applicable'.I want to configure that if a user selects 'Not Applicable' then the user should not be able to select other options.Like here, If I selected NA, then I should ...
Resolved! Flow Designer Valid to on Tomorrow does not filter the right entries
Hello,I currently have a problem with the Valid to on Tomorrow (specifically on the “on Tomorrow Operator):I want to filter out all KB articles that have the valid to date of tomorrow, this flow is triggered every day in the morning but for some reas...
Issue with Updating Tickets Between Instances - Error 404
Hi, I am trying to update tickets from InstanceA to InstanceB, but unfortunately it is not updating and I am getting a 404 error status code.Can someone help me with what variable we need to mention in the endpoint?Currently I mentioned Endpoint like...
Resolved! Update set for new catalog item
I had to create a new catalog item but forgot that when I start a new catalog item, I don't need to create an update set for it, but I had created an update set and then followed the steps we use to create a new Catalog Itemm as outlined below. We do...
getReference without callback
Auto populate of user details with out callback by using incident table?
How to bypass all mandatory fields while updating a field from a scheduled job
Hi All, I need to update a field using scheduled job. While updating, if any mandatory fields are there then they need to bypass & record needs to be updated. How to achieve this in scheduled jobs?
Subflow
Hi All, Can anyone please help me out with how can I get catalog item variables in Subflow ?I need to use if conditions in my subflow and due to that I need catalog item variables in subflow. Thanks&Regards,Abhisek Chattaraj.
Populate Template values on change record
Hi, Any chance when changing template can erase the old template value and update the new template values and if template b is not having short description value then change form should erase the old value and keep it blank . Thanks.
Flow designer -ask for approval from field list
HiI have a field of type list which is a reference to a table of groups Enter several groups in the field.in FLOW DESIGNERask for approval will be sent to all groups at the same time.I need him to send to all groups at the same time, but if a person ...
Resolved! Virtual Agent Interaction
When I open and chat regarding one issue and SD creates a ticket for it then it is clear to which ticket the interaction number will be connected to. However, what happens when I for example open one chat for an Incident issue one for a requests and ...
Resolved! User Validation Procedure Using ServiceNow?
As Cybersecurity becomes more prevalent these days, it is not always easy to validate the person on the other end of an e-mail address or phone call.Does ServiceNow currently have a process that we can use to validate a customer on the other side of ...