Integrated chatGPT with Virtual agent but not getting result

[Satanik1]

Hello experts,

I am trying to do one interesting thing but its not working. First look at the below image:

I was trying to achieve something which I saw as a feature in MS Teams. Based on the latest reply an agent provides in chat, I want to populate three responses as three dynamic choices. when the user selects one of them, it should be posted in the chat.

Now this ChatGPT Responses is a dynamic choice option, under user inputs. There is a script running which is perfectly generating the responses but they are not showing on the chat window as a popup. I think its not working because while chatting, I am still staying on "Connect to Live Agent" action.

Is there any solution to this please? Kindly suggest if anyone finds this interesting.

Thanks

Satanik

[Samaksh Wani]

Hello @Satanik1 

plz find below link for your query :-

https://www.servicenow.com/community/developer-forum/chatgpt-integration-with-servicenow-virtualagen...

if anything needed we will connect, ping me on samakshsrp@gmail.com

Plz Mark my Solution as Accept and Give me thumbs up, if you find it helpful.

Regards,

Samaksh

[Mark Roethof]

Hi there,

Unfortunately this is not going to work. It's indeed what you are mentioning already yourself, your topic is on the Connect to Live Agent step. So this is just a design issue you've introduced.

[Satanik1]

Thanks Mark. So I should not waste any more time with it 😑

Satanik.

[NickBrady]

I think the best solution is to use ChatGPT Online