We have an email notification that is triggered when a particular event occurs (which is nested in and is working within a Virtual Agent topic), however if I try to populate the opened_by or opened_for variables to show the user's name and email address in the email notification, the results are blank.
Adding "current." doesn't affect results.
Email Outbox:
The user details field is populated for an interaction as soon as one is initiated, so I'm perplexed as to why the variable doesn't populate.
If I preview the notification the details do populate:
Grateful for any help on making these populate within the email notification. We are using Washington DC release. Everything else that we want it to do is working fine, apart from this.
