Servicenow Certified trainer
Hello team!Does anybody knows if I cab become a Certified Trainer? If yes, can you please share the path? Thanks. Miguel Rojas.
Forum Posts
How to setup 2 different set of group members to rotate on alternate weeks for the same shift
How to setup 2 different set of group members to rotate on alternate weeks for the same shift.Example:Shift-1 6am - 6pm Week 1 - Group 1 membersWeek 2 - Group 2 members Please assist.
Report on SLA beaches with multiple group assignment,
Hello,We would like to know how to generate a report when SLA beaches if there are multiple groups involved.For example If an incident is assigned to Group A on a high priority issue , and after couple of days the incident gets re assigned to Group B...
Resolved! Consolidated Problem Management report (re-post)
Hi TeamNeed urgent help. I'm struggling to make a weekly/monthly problem report bcos we don't have a CMDB incorporated in our ServiceNow (Utah) platform. I need a consolidated problems report to include: Duration of the Problem ticketLast update to t...
Workspace - CSM/FSM Configurable Workspace Not found
I created a dev instance and working on with a Lab exercise. I don't find Workspace - CSM/FSM Configurable Workspace.
reference field vs lookup select box
Hi experts,we have variable on record producer which has to show a specific field (u_can) which is a string field from user table.This can be achieved by look up select box but it is causing performance issue by loading very slowly.So I have tried us...
Does any roles are required for the agents who takes care on the live agent chat?
Hi, For ITSM agent workspace, does agents requires any roles for live agent chat with end users? Thanks in advance
Testing deflections in Virtual agent with Automated test framework ATF.
How to test deflections that occur on the Virtual agent when user runs a particular flow for which the deflections are configured for that flow, how can we test them. With the new feature in Utah release were we can automate the Virtual agent topics ...
How to create custom widget in ServiceNow and widget communication ?
Hi,How to create custom widget in ServiceNow and widget communication ?
How to get the Title of logged in User in Business rule
Working on User Criteria, need to show the catalog item to the user whose title is in some specific values.We have create a property to hold those title values.Now we are trying to check whether user is having the title or not. Here in script it is a...
How to open the Virtual Agent Chatbot using HREF link from a catalog item description
Hi Team, I would like to know, if there is any way to call the "Virtual Agent Bot" to open on click from a description part of the catalog item. For eg, the below snippet has the item name as "Password Reset" and the description has "click here". I...
Resolved! Email as the User ID
Are there any downsides to using the email address of a user as their user ID? Especially if you have a third party identity provider for handling logins? I couldn't think of a caveat, but figured I'd check with you fine people. Edit: Oh, and I don't...
How to change the time stamp from date and time to mins ago on Active chat panel in Interaction form
Is it possible to change the time stamp in mins ago format for Active chat panel in the Interaction record for below screenshot.
ServiceNow Virtual Agent external url query
Hello.We currently have virtual agent embedded on non ServiceNow sites. We are looking for a way for VA to query the url of the external site that VA is on to be used as logic within a topic(s). Anyone know if this is possible or have done this?
Is it possible to remove border line which is visible when launching virtual agent chat?
Hi Developers,We have enabled virtual agent icon on portal through Agent chat configuration. When launching virtual agent chat, its showing border line(Refer screenshot1) around agent chat icon and after sometime its removed automatically(refer scree...
