Resolved! How to tun off AI Search for the virtual agent in Utah release..
Hi all, Please help me turn off the AI search feature in the Utah release Previously, there was an option to turn off but now I'm not able to do it. Kindly help . Thanks
Forum Posts
Resolved! Vitual agent user data validation
I am trying to build a catalog item which can be ordered directly via the VA. So for this I also need to give the users the option for ordering for someone else. For this I can't show the entire sys_user table for the user to choose from as there are...
Resolved! Displaying Assets Of A User Through Virtual Agent
Hello, I would like the virtual agent to display all the assets tagged to a user when the user enters their name in the virtual agent client. Is there a pre-defined way to do something similar to this? If not, what would be the conventional or indus...
virtual agent creating multiple interactions when using "load_active_only = true"
Hi everyone,We are using "load_active_only = true" code to keep current conversation history and it is working fine. Thanks to @Mark Roethof . But when a case created is opened, it is observed that multiple interactions are associated with that HR ca...
Resolved! Service Catalog - shift Popup to conversation
Dear Community, We want to change the popup VA tender to the conversation to display it as a conversation in the virtual agent interface. Could you please give us a hint on how to make this change? Many thanks! BRArmine
System properties
how to deactivate string type system property ?
Resolved! Remove chat history after logout.
Hi experts,How can we remove VA chat history after the user logs out. Whenever user logs back in they should not see previous conversation. Currently, I have tried below code but this is clearing chat whenever page is refreshed, or when user clicks o...
Resolved! Dynamic Translator for Agent Chat using google cloud
Hello, I am trying to setup Dynamic Translator for Agent Chat using Google cloud Translator. I have done the initial setup of creating certificates, JWT keys and JWT Provider. But when i look for google Translation record under connections and creden...
Resolved! virtual agent Micro Certification
Which trainings I need to complete in now learning to get voucher for virtual agent Micro Certification?
Resolved! Cant able to add awa_agent role to User.
Hello All, I cant able to provide awa_agent role to the users, due to this users cant able to access the Status in Agent workspace. Can any one suggest me how to proceed further on the same. I have tried to add 'sn_templated_snippet.template_snipper_...
Resolved! Trigger Event from Virtual Agent
Hello All,I want to Trigger an Event from Virtual Agent using 'gs.eventqueue('Event Name','Glide Record')'. But I cant able to Trigger the Event using above method. Can anyone help me how to trigger Event from Virtual Agent. Thanks & Regards,S.Swaroo...
Resolved! getRecord() not working in scoped application
Hi, am trying to get user details in scoped application and using the following syntax:var empid= gs.getUser().getRecord().getValue('employee_number'); It's perfectly working in global but not in scoped. Any help will highly appreciated
Virtual Agent: Has anyone used Pause topic block?
I want my bot to pause for 15 minutes, so I used the Pause topic block within my topic. But, when I tested my topic, I get this (I was expecting it to pause for 15 minutes)This is how the pause topic block looks like where spoke and subflow values a...
How to configure a Virtual Agent automatically open when portal loads.
Can someone please help me with the code to configure such that a Virtual Agent automatically opens when portal loads instead of user clicking on the widget every time.
Resolved! Contextual search in Virtual Agent
Hello all, I was wondering if someone could point me in the direction of some resources to learn more about creating a contextual search topic block please? I was trying to follow along with this video from the ServiceNOW Community channel (https:/...
