I m trying to create change for same incident. able to create multiple change for one incident but for new change its not getting associate Incident under Incident fixed by change .
Is it possible to associate incident automatically?
Hi @RunaliP ,
Clarification on “Incidents Fixed by Change”
FYI, One change can fixed multiple incidents.
To properly reflect that a change has resolved an incident, the incident must be added under Incidents Fixed by Change. Once added, it will also be visible on the incident form under the Related Records tab. (Screenshot attached for reference.)
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Regards,
Shaikha.
