is it possible to do check in Virtual agent like the id badge scanning in Walkup experience ?

[chercm]

is it possible to do check in Virtual agent like the id badge scanning in Walkup experience ? or even scanning of the laptop serial number and identify the user thru the scanning and open inc or request ?

[chercm]

Got reply from ChatGPT , does it make sense ???

C

To implement the workflow in a ServiceNow Virtual Agent, you can use Flow Designer to create a flow that integrates with the Virtual Agent. Here are step-by-step instructions:

1. Create a Flow in Flow Designer:

   • Navigate to "Flow Designer" in your ServiceNow instance.

   • Create a new flow and set up a trigger that corresponds to the user reporting an issue as "Not Working." This trigger might be based on a specific keyword or phrase entered by the user.

2. Add User Input Node:

   • Drag and drop a "User Input" node from the palette onto the canvas. This node will prompt the user for the serial number.

   • Configure the node to capture the user's response. For example, you can use a variable like serialNumber to store the user's input.

3. Add Script Node for Backend Integration:

   • Drag and drop a "Script" node from the palette onto the canvas. Connect it to the "User Input" node.

   • In the script node, add the JavaScript code that looks up information based on the provided serial number and creates a ticket. Modify the script as needed based on your data model.

4. Configure Script Inputs and Outputs:

   • Define inputs and outputs for the script node. Inputs may include the serialNumber variable, and outputs may include a responseMessage variable.

5. Add User Output Node:

   • Drag and drop a "User Output" node from the palette onto the canvas. Connect it to the script node.

   • Configure the node to use the responseMessage variable from the script output. This is the message that will be sent back to the user.

6. Save and Activate the Flow:

   • Save the flow and make sure to activate it.

7. Integrate with Virtual Agent:

   • In the Virtual Agent, create or edit a conversation and add a "Flow" action.

   • Select the flow you created as the source for the Virtual Agent action.

   • Configure any additional settings or conditions for when the flow should be triggered in the Virtual Agent conversation.

8. Test the Virtual Agent:

   • Test the Virtual Agent conversation by initiating it and providing the required input when prompted for the serial number.

   • Verify that the flow executes correctly, looks up information, and responds appropriately.