is Risk asessment mandatory at emergency change or only normal change?

[mohamadandri]

Hii

Iam a Change Management team, and doing setup our tools service snow, 

i want to ask, is the risk asessment is mandatory at emergency change or only normal change?

currently condition we use emergency change, for any retro activity emergency need action not waiting administration, submit retro emergency change after the activity has been done

[Mark Manders]

You can configure the system in any way you want to adjust it to your own process.

[YaswanthKurre]

Hi @mohamadandri ,

By default, ServiceNow allows emergency changes to bypass certain steps (like risk assessment) to expedite critical fixes. However, this is configurable.

Normal Changes: Risk assessment is typically mandatory for normal/standard changes.

Please mark this as helpful and correct if my answer helped you.

Thanks

[J Siva]

Hi @mohamadandri 
It depends on the business requirements and may vary based on the client. As Mark mentioned, you can configure the system according to your specific needs.
Regards,
Siva