Issue while mapping fields from Azure AD to Servicenow User provisioning

R_52 · ‎12-19-2024

There are two attributes(fields) in Azure AD. I am trying to concatenate both the fields and map it with 'user_name' field in the Servicenow.

There are no error messages (maybe I am couldn't find it) but value is not flowing to the Servicenow User record.

When I try to do the similar mapping with any other fields like first_name, last_name etc. It is working fine (value is flowing to Servicenow)

If anyone has any experience or thoughts on similar issue or finding the issue. Feel free to respond.

Vasantharajan N · ‎12-19-2024

@R_52 - Please share some sample values you are receiving from Azure AD in the staging table. Use try catch method and logger to troubleshoot

Thanks & Regards,
Vasanth

Sanjay Bagri1 · ‎12-19-2024

Hello R,

Can you go through this link

If my answer helped you in any way, please mark it as helpful or correct. It would be a great boost.

Thanks

Sanjay Bagri