Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Issue while mapping fields from Azure AD to Servicenow User provisioning

R_52
Tera Guru

‎12-19-2024 04:16 AM

There are two attributes(fields)  in Azure AD. I am trying to concatenate both the fields and map it with 'user_name' field in the Servicenow.

 

There are no error messages (maybe I am couldn't find it) but value is not flowing to the Servicenow User record. 

When I try to do the similar mapping with any other fields like first_name, last_name etc. It is working fine (value is flowing to Servicenow)

 

If anyone has any experience or thoughts on similar issue or finding the issue. Feel free to respond.

0 Helpfuls
  • 841 Views
2 REPLIES 2

Vasantharajan N
Tera Sage
Tera Sage

‎12-19-2024 04:24 AM

@R_52 - Please share some sample values you are receiving from Azure AD in the staging table. Use try catch method and logger to troubleshoot


Thanks & Regards,
Vasanth
0 Helpfuls

Sanjay Bagri1
Tera Guru
Tera Guru

‎12-19-2024 04:29 AM - edited ‎12-19-2024 04:31 AM

Hello R, 

 

Can you go through this link 

https://www.servicenow.com/community/itsm-forum/populate-servicenow-custom-fields-from-azure-ad-user...

 

If my answer helped you in any way, please mark it as helpful or correct. It would be a great boost.

Thanks

Sanjay Bagri

0 Helpfuls