ITIL users are not receiving notifications in the "Show Notifications" (Bell Icon)

[Kishore47]

Hello everyone,

I am facing an issue where ITIL users are not receiving notifications in the "Show Notifications" (Bell Icon) when a Problem record is assigned to them.

Thanks in advance!

[Ankur Bawiskar]

@Kishore47 

is it working fine for admins?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@Kishore47 

have they unsubscribed from it?

They should enable that Show badge count

If my response helped please mark it correct and close the thread so that it benefits future readers.

[dantrobridge]

I am having the same issue. I've not unsubscribe and the Show badge count is defaulted to on. Several of the other agents I check also have the same issue.

[Mike Sabia1]

Did you solve this?  I've seen this issue wih the "itil" user even though Notifiations are enabled and the particular notification is not unsubscribed