ITSM OOB TOPICS AND CONVERSION IN VIRTUAL AGENT CHATBOT

sangitakumari · ‎10-20-2022

Hi Team,

How we can get all itsm oob topics and conversation of virtual agent chatbot in our instance?which i share below screenshot.

timsabaumckean · ‎10-21-2022

@sangitakumari as this is a new question, please mark my previous comment as solution accepted.

It appears you're unfamiliar with Virtual Agent and I'd recommend before implementing it reviewing the deployment guide I previously shared (which discusses things like Topic Recommendations on page 22). I'd also recommend you take the Virtual Agent Implementer Now Learning path and leverage the Virtual Agent academy sessions (session 29 "Mine your data with AI for compelling VA topics covers t...

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timsabaumckean · ‎10-20-2022

You need to activate the ITSM Virtual Agent Conversations plugin (sn_itsm_va). It's recently become much easier as they've centralised the administration of Virtual Agent and activation of plugins into the Conversational Interfaces home page, I'd recommend you read the VA deployment guide on Now Create

sangitakumari · ‎10-20-2022

yeah i already installed pluginITSM Virtual Agent Conversations plugin (sn_itsm_va), but not get all itsm oob topics and conversation of virtual agent chatbot in our instance.

timsabaumckean · ‎10-20-2022

Which ones are not showing? As having had a second review of your list, there are other conversations in there e.g. password reset (sn_pwdreset_va) and virtual machine management (sn_managevm_va).

Both of these show up in the plugin grouped list when you search for "ITSM Virtual Agent Conversations" in the applications list

sangitakumari · ‎10-20-2022

I could only see Password reset not virtual agent management.