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ITSM Pro "versus" Pro Plus licensing question

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rsolin
Tera Contributor

‎01-15-2025 05:16 PM

Hi,

 

Documentation states "The Now Assist for ITSM application requires an IT Service Management Pro Plus or Enterprise Plus license."   My question is if the "Pro" license level I've been told we have is the same level as "Pro Plus"?   If not, please point me to the appropriate note or documentation on the topic.  

 

thanks,

Roger

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PritamG
Mega Guru

‎01-16-2025 09:36 PM

The "Pro" license you have is not the same as "Pro Plus." "Pro Plus" includes additional features, such as Now Assist for ITSM, which are not available in the standard "Pro" license. For detailed information on the differences between these license levels, please refer to the ServiceNow Community discussion

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Simon Hendery
Tera Patron
In response to jessica_hewitt

‎11-14-2025 03:41 PM

Hi @jessica_hewitt - I'm not aware of the Community discussion @PritamG was referring to.

 

You may have already seen this, but if not, here's where you'll find the breakdown of the different ITSM SKUs:

https://www.servicenow.com/it/products/itsm/pricing.html

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