ITSM virtual agent, NLU issue

[samson03]

Hi, I recently requested for the instance and installed all the plugins that were needed for me to work with the virtual agent designer. 

After installing the plugins I have been getting the following issue

Can anyone help me with this?

How can I resolve this issue?

[shubhamseth]

@samson03 

1. Missing or Incomplete Plugin Dependencies

   • Ensure you've installed all required plugins, not just the Virtual Agent Designer.
   • Key plugins include:
     • com.glide.cs.chatbot – Glide Virtual Agent
     • com.snc.conversation_builder – Virtual Agent Designer
     • com.glide.cs.nlu.model – NLU Model Builder (if using Natural Language Understanding)
     • com.glide.cs.nlu – NLU Core

2. Plugin Activation Order

   • Sometimes plugins need to be activated in a specific order.
   • Start with core plugins like chatbot, then conversation_builder, followed by NLU-related plugins.

3. Cache or Browser Issues

   • Clear your browser cache or try accessing the instance in incognito mode.
   • You can also clear the instance cache via: https://<instance>.service-now.com/cache.do?sysparm_clear_cache=true

4. Role Permissions

   • Ensure your user has the necessary roles:
     • admin
     • chat_admin
     • nlu_admin
     • conversation_admin

5. Check for Errors in Logs

   • Go to System Logs > Errors and look for plugin-related issues.
   • Also check System Diagnostics > Plugin Activation Logs.

[samson03]

hello @shubhamseth 

yes there are some errors in my system logs. 

[shubhamseth]

@samson03  By looking at the logs in given snapshot - it looks to be credentials error. You may need to check with your colleage who has full access or more privelage to perform action. 

[garimakharb]

Hi @samson03 

Make sure that You have installed all these plugins. And if the issue still persists, then

Ensure your user has the following roles:

• admin

• va_designer – for Virtual Agent Designer access

• nlu_admin – if you're using NLU features

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1707090