JSON Parse not working

[Community Alums]

HI Team,

We have written a script include which is Global scope and also Before BR also in same scope

We are calling the script include as below

var parseValue = JSON.parse(new CustomerAccountUtil().getRootParent(current.sys_id));

But on doing gs.addInfoMessage(parseValue );

Its giving undefined message/error. However at script include side when we do gs.log()  we are getting the proper output.

Kindly help

[Sandeep Rajput]

@Community Alums Could you please check if new CustomerAccountUtil().getRootParent(current.sys_id)) a valid JSON string? If it isn't than you can expect to have errors while using JSON.parse method.

[Community Alums]

We are passing JSON object from script include and getting undefined error

[Community Alums]

Below us the function in script include:

  getRootParent: function(rec) {

        var obj = {};

        var objSysId = [];

        var retValue = '';

        var record = new GlideRecord('customer_account');

        record.addQuery('sys_id', rec);

        record.query();

        if (record.next()) {

            if (record.account_parent.toString() == '') {

                obj.sysId = record.getValue('sys_id');

                obj.custAcct = record.getValue('account_path');

                //objSysId.push(obj);

                gs.info("rootParentobj: " + JSON.stringify(obj));

                retValue = JSON.stringify(obj);

                return retValue;

            } else {

                this.getRootParent(record.account_parent.toString());

            }

        }

    },

[Shubham Singh]

@Community Alums try this

getRootParent: function(rec) {
        var obj = {};
        var objSysId = [];
        var retValue = '';
        var record = new GlideRecord('customer_account');
        record.addQuery('sys_id', rec);
        record.query();
        if (record.next()) {
            if (record.account_parent.toString() == '') {
                obj.sysId = record.getValue('sys_id');
                obj.custAcct = record.getValue('account_path');
                objSysId.push(obj);
                gs.log("My array objstysid: "+objSysId);
                return JSON.stringify(objSysId);
            } else {
                this.getRootParent(record.account_parent.toString());
            }
        }
    return "";
    },

Use this in BR:

var answer= new CustomerAccountUtil().getRootParent(current.sys_id);
gs.addInfoMessage(answer);
answer = JSON.parse(answer);
gs.addInfoMessage(answer);

Validate the log added in the script include if you still not getting the values on BR.

Thanks!

Please mark it as correct and helpful if it works✔️👍