Service Request Workflow

[anil_mishra11]

I want to create a workflow: 

- when request is created directly form sc_request table, ritm should attach to it automatically

- atleast one catalog task to be added to ritm

As we know ritm is attached to req and sctask is attached to ritm automatically when we create req from service catalog. But i want them when we create from request table directly.

Can anyone help in this.

[Dr Atul G- LNG]

Hi @anil_mishra11 

That is not a best practice to create task on REQ directly, May I know the use case please.  

Create WF / Flow on REQ and same manner add the task activity. 

[anil_mishra11]

Hi @Dr Atul G- LNG , Below mentioned is the use case which I want to implement via workflow

1. an individual request item relates to request

2. atleast one catalog task to be added to requested item

3. once ticket is assigned, the task should move to inprogress

[Dr Atul G- LNG · Accepted solution]

Hi @anil_mishra11 

This is all do able.

1. an individual request item relates to request

Atul: Create standalone Request Item (Don't club with Order guide)

2. atleast one catalog task to be added to requested item

Atul: Yes. in flow you can configure under Action ( Create catalog task) 

3. once ticket is assigned, the task should move to inprogress

Atul: Write a script, if assigned to or assigned (any you can pick) is not empty task state moved/ set to in progress.

What error you are getting at which point? or you want community to build this for you ?

[anil_mishra11]

Hi @Dr Atul G- LNG 

No no, i will build this. Just wanted to know if that was possible or not. Thanks for clarifying my doubt.