Some PDIs are currently unavailable, and PDI actions are paused. View the latest updates here. Read More

Knowledge Article Question

sseverance
Tera Contributor

Hi folks. We would like to add the author as a visible field on our Knowledge article forms. Can someone show me where this logic lives so that we can make the author visible when viewing the Knowledge article?

1 REPLY 1

Tanushree Maiti
Tera Patron

Hi @sseverance 

 

If it is portal ,

Check this post and KB

KB0789770 Removing Knowledge Article - Authored by field from view 

Removing author from Knowledge Article 

 

2) Show Author in Knowledge search result:

Update sys_property : glide.knowman.search.show_author  to True

TanushreeMaiti_0-1776700309883.png

 

3) find the place where KB articles got created, update author there.

following are 2 OOB BR where you can add the following line before you insert a knowledge article.

kb.author = current.resolved_by;  

 

TanushreeMaiti_1-1776700666920.png

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti