Knowledge Article Question

sseverance
Tera Contributor

Hi folks. We would like to add the author as a visible field on our Knowledge article forms. Can someone show me where this logic lives so that we can make the author visible when viewing the Knowledge article?

1 REPLY 1

Tanushree Maiti
Kilo Patron

Hi @sseverance 

 

If it is portal ,

Check this post and KB

KB0789770 Removing Knowledge Article - Authored by field from view 

Removing author from Knowledge Article 

 

2) Show Author in Knowledge search result:

Update sys_property : glide.knowman.search.show_author  to True

TanushreeMaiti_0-1776700309883.png

 

3) find the place where KB articles got created, update author there.

following are 2 OOB BR where you can add the following line before you insert a knowledge article.

kb.author = current.resolved_by;  

 

TanushreeMaiti_1-1776700666920.png

 

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
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