Knowledge Article scree shots are not visible for end users in ESC portal

NagiReddy Nagir
Tera Contributor

‎02-23-2024 10:44 PM

Hello Community Members,

 

We a issue which is related to knowledge screen shots, end users are unable to see the screen shots in knowledge articles in employee center. 

 

Please find the below screen shots for reference.

 

NagiReddyNagir_0-1708756262604.png

 

Thanks,

Nagireddy

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2 REPLIES 2

Sandeep Rajput
Tera Patron
Tera Patron

‎02-23-2024 10:48 PM

@NagiReddy Nagir It looks like the read ACL is failing for the images stored in sys_attachment table for the end users. Please try and see which read ACLs are failing on sys_attachment table and accordingly edit or create new read ACL for the end user on sys_attachment table.

 

Hope this helps.

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swathisarang98
Giga Sage
Giga Sage

‎02-24-2024 10:24 AM

Hi @NagiReddy Nagir ,

 

Try referring the below links, you might get some help

https://www.servicenow.com/community/developer-forum/end-users-unable-to-view-images-in-kb-articles/... 

 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

 

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