Knowledge Articles Search

Eswar999
Tera Contributor

Is it possible customize the related search of the incident to see all language articles for specific group and the same behavior for esc portal, native ui contextual search&SOW.

Additionally, specific group users needs access for all knowledge articles

1 REPLY 1

Mark Manders
Mega Patron

No. Search is based on localization. 

It's also a weird requirement. A knowledge article is written in different languages for the purpose of being available in a language the user understands. A German user isn't really helped by getting a Korean article. 


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark