Knowledge Base Analytics

[Ralton Stewart]

Hello All,

can anyone help with the following requirement. We have a customer service team that have created a large amount of knowledge bases they have asked if it would be possible to get some data Analytics for example how many views, who's used it, was it helpful etc.

[Aniket Chavan]

Hello @Ralton Stewart 

You can go through below community post and you will get exctly what you wanted with detailed information and explaination:

• Reporting on Knowledge Article Views
• Reporting on Who is viewing your Knowledge Base content

Let me know your views on this and Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Regards,
Aniket