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Forum Posts

Virtual Agent Callback feature

I need solution for below scenario..When no Live Agent is available Virtual Agent User should be able to schedule call or chat back  in their preferred time. How to configure and enable these feature in VA?Note- I know about the "Schedule callback" o...

surabhigupt by Tera Contributor
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Case report with SLA breach

Hello!I've been looking into reporting within ServiceNow, and I'm not seeing an option that I need. Is it possible to have a simple case report list that has a column for SLA breach (true/false) that I can set for a specific customer/account?Thank yo...

Resolved! View Complete Assignment History of Computers in CMDB

Hi Community,We are using the CMDB to manage assets in our organization. I would like to know if there’s a way to view the complete assignment history of a computer — specifically, all the users it has been assigned to over time. Could someone guide ...