Forum Posts
On call Schedule
Hi , I'm trying to modify the on-call schedule modal in ServiceNow to display the business phone instead of the mobile phone when both numbers are populated in a user's profile. Currently, if both the mobile and business phone fields are filled, the ...
Error MessageSearch Service Error: The following fields are configured but cannot be found on the fo
Hi , I am new to ServiceNow. I had been working on the Incident form today and Looks like I modified something in the Dictionary for Short Description. The Fields are available in the form as below. But when I create an incident the error still Show...
How to enable save as draft button for order guides ?
I want to add or enable the save as draft button to the order guides(not for record procedures )
how to get filtered Interactive filter on dashboard from case table field to metric result table
we have "VOC Survey Dashboard" as below all reports from "Metric Result" table.requirement is :'Data Version' field from Case table have 3 choice, cases got created through the record producers to the case table and Data version field choice will be ...
Resolved! Flow designer workflow deletes user profile from the group and not remove
Hi, The user submits a request, and their manager approves or rejects it. If the request is approved, the user is added to the idea group and assigned a catalog task. Once the task is completed and closed, the user should be removed from the group. ...
Add user define group by in Data visualization
I created report in vertical Bar using UI Builder data visualization component ,I want user defined group by that display report per month in column how can I achieve it?
The change model with Template Management appears under the Preapproved tab
Hi, When you create a change model with a template under the Template Management category and of type Normal, it appears under the Preapproved tab on the sn_chg_model_ui_landing page, when it should appear under the Models tab.How can I modify it so ...
Resolved! Unable to test now assist in virtual agent
I'm creating an LLM virtual agent topic that uses the now assist assistant for QNA-based search through KB articles. However, when I try to test the topic, it keeps on loading and then says the following:Sorry, there was a problem on my side trying t...
Approval Notification in Virtual Agent in MS Teams is routing user to ServicePortal
We have integrated VA with Teams and we have notification enabled. The issue is approval card that comes on VA bot on teams has a link to KB but that link goes to service portal. Is there a way we can edit this and route user inside servicenow to tha...
Resolved! My group work list
An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5team members. These team members are working on many tasks, but the manager cannot see any taskson the Service Desk > My Groups Work list. What could ex...
Conluence Integration with ServiceNow
I found two options to integrate the Confluence with ServiceNow using below methods:- 1. Exploring External Content Connectors2. Integrating with Confluence Cloud with OAuth2.0 Which method will require licensing cost and which does not require cost ...
How do I get the value of the entity?
I have an utterance: "Who does @employee work for?" The entity is Employee, so within my Topic flow, how do I get get the value of the entity??? Therefore, if I enter the following in the Virtual Agent:"who does John Doe work for?", I want the Topi...
Unable to open the record in a new window in Platform analytics dashboard
I have a doubt regarding the dashboard report in "Platform analytics" Here in the attached picture the count is indicated to left side, can i make it to the centre? and also when we click on that count it is getting opened in the same window, can i m...
how to exclude an approver from group approval if they are opened_by or requested_for>Manager
I am trying to figure out how to exclude an approver from being a part of the group approval if one of the following conditions exists:an approver within the approval group is the opened by ORan approver within the approval group is the requested_for...
