Hi Community, I need to update historical data on closed Major Incident (MI) records. I already have a spreadsheet containing the updated information. The challenge is that the fields that need to be updated are not all on the incident table— present...
OverviewThis guide explains how to integrate ServiceNow Virtual Agent with Microsoft Teams, including plugin setup, Azure authorization, and Teams app configuration. 1. PrerequisitesServiceNow RequirementsUser must have admin or external_app_install_...
Hi All, There is a requirement that if we search with the incident or a Request no. in Virtual Agent chat then it should give us few details like short description, description, etc. about that ticket.Is this functionality possible in ServiceNow Virt...
Hello, I am having issues with disputes being denied as I believe they are not understanding what a swell allowance is . How can I get these denied disputes escalated to a vendor relation expert who understands the double deductions we received ? Th...
How can i become more confident and expertise in Form design,Form layout in Incident Management
Hi everyone,I’m working on a form that has a choice field with 4 different options. Each option should display a different set of fields. To achieve this, I created 4 separate UI Policies, one for each option.However, I’m running into a problem:Some ...
Below is code we are using in a UI page client script for validations, how we can achieve translation for this error messages? if (additionalComment == "" && (todayDate > formatReturnDateValue) && choiceValue == "noneValue") { error.textCo...
I am working on a conversation through VA. Once the conversation ends the + option start new conversation is not working.To start a new conversation, I need to refresh the page.How to enable the + option to start new conversation instead of reloading...
I got a requirement like In contextual search(feature) record producer configuration to recommend knowledge base articles while filling out the hr service intake forms they need the trigger field as Request type but it is a dropdown and search variab...
Hello, Is it possible to allow modifying the (assigned_to) field on the requested item form ( sc_req_item) before approving the ticket ( state is request approval ) ? the field is read only until the ticket is approved?thank you
Hi All, We have a requirement to configure default filter on cases related list on case form IN CSM Workspace when we click on Add button. It should similar cases based on current short description. Please find the attached screenshot. Kindly assist ...
I have set up some notifications for ServiceNow for Teams with a content type of 'Record Card'.The content and fields come through fine but there is a button that always redirects to '/sp', how do we redirect this link to a custom portal?
Quite often, the areas that need a catalog item built for them need language inserted into the build and also quite often, there is a LOT of, what they consider, absolutely necessary information. This can make the section large and include a few link...