Hi Community,I’m working on a requirement where users send emails with attachments to a shared mailbox, which will create an RITM. I need to support attachments up to 35 MB, but I’m not sure how to configure this.Could anyone guide me on:How to incre...
I'm trying to figure out how to write an onSubmit script to restrict attachment types to the following file types in a single catalog item using the built-in attachments icon (not the variable):pdf,zip,txt,doc,docx,dwg,gif,csv,xls,xlsx,ppt,xml,xsl,bm...
This is helpful while agents managing multiple chat conversation, based on response delay chat tab color will be changing. As article says we need to set SLA for time calculationLink: https://www.servicenow.com/docs/bundle/zurich-customer-service-man...
Hi Team, In catalog variable field i need validation decimal point only 2 digit alloweg10.2210.01 invalid10.2331.001 how to create this validation
We need that only a number of users with an specific group or role can open their incidents and requirements -not changes- in service Operations Workspace uniquely. When they try to consult from a list or from the searchbox of the Service Management ...
Hi all,I need some help understanding an issue in agent chat. we have not configured autopilot, but sometimes it is still automatically assigning to autopilot to end chat sessions . i will add screenshot below for referenceAs any faced same issue or ...
I have a piece of code and in that script I want RITMs to autocreate on every 8th dau of month, I want it to run on 8th day of every month and if 8th day is a weekend it should skip and then run on Monday i.e. should only run on weekdays.But when I a...
Good day,i have an issue where sometimes when a user submits a catalog item for approval, they might put in the wrong approver. so instead of resubmitted the entire request again or rejecting and go through the entire approval process again with prev...
I have a select box variable in an order guide and I am passing the value selected to a similar select box which has same values in a catalog item via Item Variable Assignment. It works well when we do not change it, but do not work when we go back c...
Is there a way to disable "please type your response here". The goal is to get the users to only click the button. We do not want users input, other that yes/no when ask 'would you like to add a comment'
Good day folks, Looking for assistance on removing Documents from being searched on ESC. I am certain I'm missing something in the configuration but I do believe this was OOB configuration. Reviewing the screen shots attached, we have a catalog item ...
MTTR calculation by excluding onhold state , OOB indicator having [[Summed duration of resolved incidents]] / [[Number of resolved incidents]] its include onhold state so how to exclude and calculate MTTR
What is maximum window time for re-schduling the Online CSA exam in case the exam window has passed
Hi Everyone,I have enabled Now Assist in Virtual Agent on my portal, and I want to customize the icon that appears for the Virtual Agent (chat launcher). Currently, it shows the default Now Assist icon, but I would like to change it to a custom one....
Can we do only a CI as a principle CI not a particular class? is that be possible out of the box in ServiceNow?
