Hi Everyone,I have enabled Now Assist in Virtual Agent on my portal, and I want to customize the icon that appears for the Virtual Agent (chat launcher). Currently, it shows the default Now Assist icon, but I would like to change it to a custom one....
While creating a response template, I selected the Change Management group for visibility. However, that group does not have the "sn_templated_snip.template_snippet_writer" role. When I attempted to add the role to the group, the system did not allow...
On the Create Change Request page in SOW, an API called getCategories (/nav_to.do?uri=sys_ws_operation.do?sys_id=57c1b71f77b73110b595aeb4bb5a9903) is used to pull back the filters for Standard Change Templates. In my OOTB PDI, this retrieves a list o...
Hi Folks, Currently i am working in a requirement where i need to load data from attachment in record producer to the target table using data import. Below is the script created which is creating data source but data is not getting loaded in target t...
Hi Everyone, I want to use copy query for below screenshot but when i do copy query after running i am getting below "sys_created_onONThis week@javascript:gs.beginningOfThisWeek()@javascript:gs.endOfThisWeek()^work_endONThis month@javasc...
I have a requirement in which I need to show catalog items like this but the catalog id and category are few that I need. what I did was I dublicated catalog item page from CSM Workspace and then when I tried to give catalog id in Body In ui builder ...
Trying to implement propose change option in the change form.Idea is to include the check box stating CMDB Update Required.Once the check box is marked, there is task for the CMDB team to validate if the proposed changes are valid.If the task is clos...
can anyone please tell me why gs.hasRole('anyrole') is giving true for the admin and not for the other and also how to override this case that it must apply for admin too can we actually do that ?
Hi All! I would like to know how can I apply this widget that pops up during ticket submission on the portal to my order guide. I saw that this is a SC Widget but I cant find a way to make that pop up when the user clicks the "order now". Thank you
Hi team,For a vip user in incident form, below is how ,it comes in service operation workspace Below is the OOB client script(highlight vip caller) responsible for that which i thinkif we just want to change the name of VIP to frg. is there any way b...
I want configuration item in alphabetical order. Is there any way to do that?
Hello,This is my After update BR on SC Task Table(function executeRule(current, previous /*null when async*/ ) {if (current.request.state != '5') {var ritmSysID = current.request_item.toString();var grRitm = new GlideRecord('sc_req_item');grRitm.quer...
HI Team,Need your supportthis is Record producerCurrently, when am typing any portion of the application or system name in the Application/System Affected field , type is reference (e.g., partial name, middle word, acronym), no matching suggestions a...
Hello, I am getting "Undefined" in place of the Virtual Agent logo beside the Articles response (Get Product Help Topic). The logo appears correctly on all other responses.Any idea why this is happening
while i was trying to make use of gs.hasRoleExactly('any_role') it was actually returning undefined can anyone please explain this
