Bulk Catalog item creation from Excel sheet
Hi Team, We have requirement to create bulk catalog items from excel sheet . anyone already implemented we are looking for valid template on same.Any leads will be appreciated. Thanks
Forum Posts
Creating the Test steps in custom workspace in custom scope
Hi Community,I have requirement to create the test steps for test case withing the workspace. What I have done?I have created custom application, in that created workspace , in the workspace I have added test management table 'sn_test_management_test...
How to use Smart Document skill in an AI Agent to read attachments from an HR Case
Hi all,I'm building an AI Agent for an HR Welfare Claim automation and need guidance on the Smart Document AI Skill.Use case:When an HR Case with Category = "Welfare Claim" is created, employees attach several supporting documents. One HR Case can co...
How to make the custom field “Change Template” read‑only only in the SOW view
I am working on an SOW story and need guidance on configuring the Change Template field. My requirement is to make this field read‑only in the SOW view, while ensuring that it remains editable in the default Change form. Could someone suggest the b...
need to find evidence request pop-up page and UI action in engagement form within workspace
So I have a requirement to add a new field "access group" referring to the group table on the evidence request tableThe issue is that the access group is not getting saved from the workspace which is working fine in the native viewFor the native view...
Reference field Not populating when selecting record
Hi All,We have a reference field( which is associated with "cmn_schedule_span"table ) on Custom table form to select Schedule Entry. When we select the magnifying glass it brings back a list of records as expected, however if you select a name it d...
Citrix ITSM Service Adapter
I am in the process of building out a Dev lab for working on the Citrix ITSM Service Adapter. In the dev environment, when I login to ServiceNow Store, I am not able to reach the necessary plugin for this. Please let me know how I get access to it. ...
How to achieve below requirement
Hi Team, The RITM is placed On Hold and its SLA clock is paused only when all linked SCTASKs are in one of the following states or combination of states:When all linked SCTASKS have the following combinationOn Hold -> Awaiting Caller (all active task...
Can someone please explain the meaning of the Affected User field?
Create an Affected User field on Incident. Should it reference sys_user, support multiple values, or derive fromanother source? Explain the final design and implement it.
Modern 2026 ServiceNow ESC – Looking for Ideas & Inspiration
Hey ServiceNow Community!I’m currently working on modernizing our ServiceNow Employee Center (ESC) experience and would love to see what others are doing for a more modern, clean, and user-friendly 2026-style design.I’m looking for ideas, screenshots...
Long Change Windows due to Hypercare
Some of our teams are creating Change Requests with long change windows to cover the break fix changes during the hypercare period, however but the problem here is limited traceability of the break-fixes applied to the specific CI and approvals to de...
Average Turn Arround Time for a Ticket
Hi all, I have a group asking for an averaged time on the turn around for a SCTASK and INC/open --> closed. I am trying to leverage duration and business duration but the times show there, do not add up. Any input on how to do this would be appreci...
Resolved! Unable to install the uninstalled Plugin
Hi Team, I am having a problem reinstalling a plugin that I uninstalled earlier because of a version change.Now when I try to install it again, it says the plugin is already installed.While uninstalling, I forgot to select the option to remove all d...
Resolved! Pre-fill COE field in Workspace case creation
Hi all, I hope you're doing well! In my system, we only use 1 COE, which is the HR Case (sn_hr_core_case). In the case creation trough HR Agent Workspace, I want to have the COE field automatically filled with the HR Case, because it's the only one w...