Knowledge Data base to ONLY be accessed by one group

[johnrob18]

We have a requirement to make our security knowledge database accessable by the Security team only.

So we do not want any other admins or any other role to have access to this knowledge base.

How can we achieve this?

[HrishabhKumar]

Hi @johnrob18 ,

You might wanna take a look at the following documentation :  https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/knowledge-managemen...

and this community thread : https://www.servicenow.com/community/knowledge-managers/restricting-knowledge/m-p/344493

Thanks.

Hope it helps.

If my response turns useful please mark it helpful and accept solution.

[johnrob18]

Both aricles are interesting and we have applied the principles to our othre KB's.

The issue here is that our Security team want to be the ONLY people to look at serurity KB's - no admins, no knowledge managers, no one else.

It might not be possible but it would be interesting to find out

[Ehab Pilloor]

Hi @johnrob18,

You can use User Criteria, Can Contribute and Can Read fields (use form layout to add the field in the record) for the security knowledge base. Also if you want to restrict admin from viewing this article then you have to remove admin override from knowledge ACL which is not best practice as OOB, admin can access all knowledge bases and this move would restrict admins from accessing other knowledge bases.

If you found my reply useful, please mark it as solution and helpful.

Thanks and Regards,

Ehab