Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Filter the Service Offering field based on Service

I wan´t the Service Offering field on my create an Incident Record Producer to only show the service offerings in the choices that are related to the parent service that has been chosen by the user. I have tried many client scripts and script include...

jthomsen_1-1704981272914.png
jthomsen by Tera Contributor
  • 491 Views
  • 3 replies
  • 1 helpfuls

Export / See Report values for the year

Hi All,  I am fairly new to making reports on service now but I have made a few reports and I wanted to get the data from it exported out into a spreadsheet. I am having to manually input the data into a seperate spreadsheet by changing the date rang...

Screenshot 2025-03-25 at 11.35.17.png

Live agent chats are closed abandoned automatically

Many chats are being disconnected automatically without action of the agent or the use and are showing as Closed Abandoned. There is a field in the Interactions called State Reason. I have some chats that are randomly in the State Reason "Error"This ...

sys_popup

I have a requirement regarding reference field preview. I had multiple views (like View A, View B, View C) on custom application table when I am previewing record I need to show View B I have tried " sys_popup " It's not working I think it will work ...

APV Babu by Tera Contributor
  • 274 Views
  • 2 replies
  • 0 helpfuls