Knowledge - Related Articles in ServiceNow
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05-30-2024 09:29 AM
I am relating articles in ServiceNow and I noticed that the article I am relating to the primary article does not relate back. Is there a way that once I relate one article, that the other article (being related) also relates back?
I am needing this functionality to report on certain articles so that we can observe and track certain subject/items.
We are using Vancouver.
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05-30-2024 01:24 PM
Hi @Chrislgarrett9,
I am assuming you are talking the Related Articles related list.
It looks like it's a m2m table and technically, you can relate back if you adjust the query from the same table.
Cheers