Knowledge - Related Articles in ServiceNow

Chrislgarrett9
Tera Contributor

I am relating articles in ServiceNow and I noticed that the article I am relating to the primary article does not relate back. Is there a way that once I relate one article, that the other article (being related) also relates back? 

 

I am needing this functionality to report on certain articles so that we can observe and track certain subject/items.

 

We are using Vancouver.

1 REPLY 1

James Chun
Kilo Patron

Hi @Chrislgarrett9,

 

I am assuming you are talking the Related Articles related list.

JamesChun_2-1717100608408.png

 

It looks like it's a m2m table and technically, you can relate back if you adjust the query from the same table.

 

JamesChun_3-1717100618848.png

 

Cheers