HI Experts,
can you please assist on reporting this area is not much known to me would like to explore.
All I know is ServiceNow provides reports in module= Reports but these are basic ones which are table based.
Performance Analytics - this is advanced needs license (where based on Indicators we can create more trend analytical reports and fancy dashboards)
Question: Can other analytical reports be created apart from given standard ones as OOTB?
Platform Analytics- can see in ServiceNow out of the box . here there are given lot of KPI inbuilt .
Question: Can KPI reports analytical reports example:( Total number of P1 incidents which are resolved within 15 minutes DIVIDED BY Total number of P1 incidents) this is just an example. What I mean is is calculation possible without PA license?
Thanks
