list collector options are not visible to end users.

[Suchi_J]

 I am trying to create a service catalog in which I have created list collector variable options which are not visible to end users, so is there any  other variable  option is available to select multiple options in service catalog.

[Anirudh Pathak]

Hi @Suchi_J ,

Check the Read ACL for the table which is referred in the list collector. 

Navigate to System Security > Access Control (ACL).

Search for your table name and check the read ACLs for that table.

The users must have the read access in order to get the access to the list collector choices.

[Dnyaneshwaree]

Hello @Suchi_J, Please refer below solution if we are facing similar issue:

The cause for the users not seeing the options are related to an access issue for variable "XYZ". For this variable it is using question_choice options for list collector type variable and we have checked related table question_choice.

There are  read ACL's are present but it needs confirmations to edit so instead of this we have used below solution and it works for me:

We have updated reference choice table for variable "Exclusion Selection of Device or Operating System or Application:" to sys_choice instead of question_choice table and it is visible to all users.

Please refer below images:

List collector variable:

Sys_choice table records:

[SunnyDimmala]

"There are  read ACL's are present but it needs confirmations to edit" Could you please explain what confirmation means?.

Is it not possible to create a new ACL for using question_choice table only?

[Tungw]

In Zurich, for the list collector to view the question_choice table, you need to create two ACL records and assign them to a role.

1) Operation: Read

Name (Table) : question_choice -- None
Role: For e.g. rp_requestor

2) Operation: add_to_list

Name (Table) : question_choice -- None
Role: For e.g. rp_requestor

In the Catalogue item/Record Producer, under Type Specifications Reference qualifier: question=2b4ff94747101110a0f37258946d4888

The sys_id of the query can be found in the question_choice table. Locate your desired question in the Question column, then right-click and select "Show Matching." In the breadcrumb, right-click and copy the query.

Please accept my solution if it works for you, and give it a thumbs up to mark it as helpful.
Thank you!!