Hello All,
We are in the process of launching Major Incident Management in our organization, and I need to provide training to users on how to create a Major Incident or promote an existing incident to a Major Incident.
I am aware of the basic Major Incident lifecycle, but before conducting the training, I would like to review more detailed lifecycle documentation. Could anyone point me to official documentation, guides, or training videos that clearly outline the end-to-end process of Major Incident Management in ServiceNow?
Any recommendations would be greatly appreciated.
Thank you,
Laxma,
