Major Incident Management

[lvenna]

Hello All,

We are in the process of launching Major Incident Management in our organization, and I need to provide training to users on how to create a Major Incident or promote an existing incident to a Major Incident.

I am aware of the basic Major Incident lifecycle, but before conducting the training, I would like to review more detailed lifecycle documentation. Could anyone point me to official documentation, guides, or training videos that clearly outline the end-to-end process of Major Incident Management in ServiceNow?

Any recommendations would be greatly appreciated.

Thank you,

Laxma,

[Hemanth M1]

Hi @lvenna ,

Here is the complete guide (Please find the attached Process Guide)

You can also find more details on nowCreate: https://learning.servicenow.com/nowcreate/en/pages/nc-search?id=search&spa=1&q=major%20incident%20ma... 

[Bhuvan · Accepted solution]

@lvenna 

You can go through below YouTube video 

https://www.youtube.com/watch?v=M5tmVsQ6fp4

Go through below learning courses for Major Incident Management Fundamentals & Implementation

https://learning.servicenow.com/lxp/en/it-service-management/major-incident-management-fundamentals?...

https://learning.servicenow.com/lxp/en/it-service-management/major-incident-management-implementatio...

If you have access to Now Create, you can get more contents to prepare Presentations and reference material

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@lvenna 

Did you get a chance to review this ?

If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Nikhil Bajaj9]

Hi @lvenna ,

Please check these links - 

https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/product/incident-management...

https://learning.servicenow.com/lxp/en/it-service-management/major-incident-management-fundamentals?...