Custom dashboard on workspace
Hi, Can we add the dashboards we built on Software Asset Workspace, if we can do can someone let me know how to configure these dashboards on workspace. Thanks!!
Forum Posts
Resolved! How to evaluate multiple choice variable in workflow
I have a catalog item variable of type Lookup Select Box called "Applications" that has about 20 choices in its dropdown list. This variable is pulling its options from a column in a custom table I created. In my workflow, I've tried using a switc...
KB Article attached to Interaction record should populate to an Incident
When an agent attached KB Article to Interaction record.... It should populate to an incident when we create.
Approval record is updated but workflow doesn't progress when user approves or rejects approval
Hello, I have a requirement to restrict visibility of specific requested items based on if the current logged in user is apart of specific groups. This was achieved through an on before query business rule. The issue that I have come across is that...
How to restrict the removal of only the first value in 'List' field type on form?
Please have a look at the screenshot.So here I should not be able to remove only the first value of ownership group manager field, removal should be restricted but I should further be able to add and remove managers in ownership group manager field.P...
How to show the List of KBs in Virtual Agent pertaining to a product
Hi all, The requirement is to show the list of KBs of the logged in user's product and show it within the Portal. Example: Beth Angelin has Apple subscribed products, it should show all KBs pertaining to Apple product.
how to enable the VA topics
how to enable the system topics like create incident in MS teams apps chat
Retry with JDBC type Data Source
Hello All,We have setup a JDBC type Data Source. And one scheduled import we have configured to run that daily.We have a requirement to retry the execution 3 times in the interval of 10 mins if the connection fails and create one incident.Please let ...
Virtual agent and agent workspace
Good dayI need to know if it possible to add virtual agent icon to agent workspace or make the topics available?
CMDB Health Dashboard - Scheduled Jobs
Hi Community, I am trying to ascertain if one of our scheduled jobs for CMDB Health is either stalling or still running and failing to finish. I would appreciate any guidance as to where I can look to check the status of the job - the job is schedule...
How to create a report on Incident tickets that are assigned to groups with no members?
We just implemented SNOW in our organisation and there are a lot of assignment groups which has no members. I am trying to create a report so that I can easily identify groups with tickets in its queue but has no members.
Knoweledge article
When I click on knowledge articles, it should display only the articles which are created by me
How to display specific articles to the user on the service portal?
Hi Developers,I have created the custom field called support level on knowledge article form which has options L0, L1 & L2. Now I want only show L0 articles to the user when they search knowledge article on portal. How to achieve this functionality.P...
Hide all variables on RITM/SC TASK form based on condition
Is there a way to hide all the variables on the ritm/sc task form similar to g_form.setVariablesReadOnly(true)
Resolved! getting the item name from query BR
I want to restrict catalog tasks for certain catalog item to only if it matches the company variable on the record. I am trying to write a before query BR where I set the item in Filter condition. I see some java script errors after I add this. I am ...
