Hi, I have setup dynamic translation for agent chat which is working as expected. But some of the pre defined text messages aren't getting translated (as seen in the attachment). When I check under the language -> translation section in the VA design...
In CSM configurable workspace, when I click the new button, the change request modal / interceptor does not come up like it happens in the SOW. Would anyone how to configure this? I tried duplicating the 'Open change record' record for change request...
Hi Team,I am struggling to know how this PA JOb is getting executed by an script action "Daily change success score",which states that it is triggering by an event named "pa.job.dc.ended.ok",When i go through with an event it shows it is getting exec...
How can i do that ? The recipient is using Soap message with token makeDellCaseAPIRequest: function(requestBody) {// Create RESTMessageV2var restMessage = new sn_ws.RESTMessageV2('DellCaseManagementAPI', 'POST'); // Replace 'DellCaseManagementAPI' wi...
Ever since we upgraded to Toyko all our users are getting an error message when they login saying "Bad Request (400) A bad request (400) error has occurred. Please check that your instance is running and refresh." We click "Refresh" and it just come...
I have added the language selector to my portal page but it is not translating my text on my page. All my languages are visible but not effecting the page text when you select the available languages. I would prefer to have the text change based on...
Hi everyone,I want to add this label in the incident record after the short description field. kindly help me with it... Thank you,padmavathi
Earlier, I posted a question regarding a UI action where the form should redirect to the Service Portal based on the user's choice between the OK and Cancel buttons in the confirmation dialog.After trying various approaches, I've found the solution,...
Hi, I have a variable in a multirow variable set called ' attachment user' this variable goes from 0-10.I want it to work, such that, when i add a new row in the multirow, the variable increments by one.Any idea how to do this? Thanks, Miguel Sant...
Hi there,ServiceNow is a lot of promoting of the upcoming GenAi Now Assist in Search. I was wondering if someone knows if ServiceNow roadmap is to replace current Virtual Agent (based on flows / NLU etc.) by the Now Assist. So that not all topics, co...
Hi All, It has been brought to our attention that roles added to a specific group, where the updates are not recorded in the UpdateSet as expected, are somehow being applied to other instance. Could you please tell me to determine why roles added to ...
I have several assets that are not mapping to their corresponding CI. Is there a way to manually map CI and Assets. When I click on the asset it shows no CI and when I click on the CI it shows no asset. I have been unable to find a spot to connect th...
Hi Team,We have created a catalog item form which contains requested for and application name.Requested for field is referencing sys_user table and application name field is querying cmdb_ci_appl table.I have another two custom tables named as xxx an...
Hi, I have a variable inside a multirow variable set named 'user type' i have a similar variable in the form outside of the multirow. I want to make it so, once i select the user_type outside of the multirow, and once i open the mrv this variable is ...
