Manager add Delegate on behalf of user

[Forrest Kelley]

I am working on a requirement to allow a user's manager (or other appropriate person) to set up a Delegate on their behalf. Use case is employee has medical emergency with no prior notice and immediately is offline. How have other organizations handled delegation on behalf of?

[SanjivMeher]

You can do something like this, mentioned in the link, where use goes to his profile and setup a delegate.

https://harvard.service-now.com/ithelp?id=kb_article&sys_id=2ecba5ce0f632e002dfe5bd692050e79

https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/use/employee-self-service/tas...

Usually in our case, admins setup the delegate incase user goes on emergency leave. But for your use case, a record producer can be created for the manager to setup delegate as him for a user. That would be an ideal solution. 

Below thread discuss similar solution

https://www.servicenow.com/community/developer-forum/how-to-allow-line-managers-to-request-delegates...