Hi everyone,
I’m working on an Employee Onboarding Form that is part of our Order Guide within the Service Catalog. The catalog item is visible under Maintain Service Catalogs in User Administration category and displays correctly on the Service Portal. However, I’ve encountered the following issues:
1. Missing in Maintain Items & Flow Designer: This onboarding catalog item was previously visible under Maintain Items and in Flow Designer, but it has now disappeared from both. I need to locate this item or flow so I can make updates, especially to the approval logic.
2. Approval Logic Issue: Currently, HR users can submit onboarding requests without triggering any approvals — this is expected and working. However, when managers use the form to onboard contractors, it incorrectly routes the approval to the manager’s manager. The intended behavior is for contractor onboarding submitted by managers to be like HR's,
I believe this happened post the upgrade to our instance to Yokohoma. I am pretty new to service now world too.
