Modify Standard Ticket view in Employee Center for Outage table

[manueleriklego]

Hello All,

I have a requirement and need your expertise if you have developed this before.

Scenario:
1. I have created a report in Employee Center using the Simple List widget. Table used was Outage (cmdb_ci_outage)

2. I also configured that record is viewable record in portal tables.

Upon hitting the record, I only see the view below:

I want to add more column like Additional details. I tried in Standard Ticket configuration but I cannot find the outage table from the table list which is why I cannot proceed. Table was created before w/o no extended table. I tried to add one as well but getting the error ' Cannot change what a table extends after it is created'.

Is there an other way, I can add more column to the employee center from the image above? 

Appreciate your assistance!

[debendudas · Accepted solution]

Hi @manueleriklego ,

Unfortunately, you can't configure ticket page for cmdb_ci_outage, but instead of using the ticket page, you can use the form.

Please follow the below steps:

1. Create a New View for cmdb_ci_outage table

2. Open the instance option of the simple list widget

3. In the Behaviour section change the "Link to this page" value "form"

4. Select the form view in the "View"

5. Save it

[manueleriklego]

Apologies for the late response and thank you for as client accept the solution for this. However, they want to restrict the fields to show.  Any ideas as well how I can achieve this not via UI policies or ACL?