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Resolved! Virtual Agent issue

Hi every one, I have an issue in my virtual agent, he can't start the conversation i don't know why, i need help please. 

b__MouradH by Tera Contributor
  • 259 Views
  • 1 replies
  • 1 helpfuls

ServiceNow Info message populating MULTIPLE times

Hi ,1. I created Display business rule please find below snap for script  2. Even if i make it business rule In-active still popup message showing 2 times!3. Created Ui policy please find below4. Conditions in both  business rule and ui policy5. Even...

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AnilkumarP by Tera Expert
  • 371 Views
  • 2 replies
  • 0 helpfuls

How to remove MFA for Selected Users in ServiceNow

Hi, We have restricted licenses for specific users in ServiceNow and we would like to give a single user ID for two individuals(only for two individuals not for all users). However, this poses a challenge due to the implementation of MFA (Multiple Fa...

Hari S1 by Tera Contributor
  • 3483 Views
  • 3 replies
  • 6 helpfuls

Resolved! UI Action - SOW; remove the %2F in URL.

Hi All, I am working on the SOW, I need to redirect the user to a specific Incident in the "Details" tab, when trying to place the following parameters in the URL: "/params/selected-tab-index/1" I get the following characters in the URL: "%2Fparams%2...

Pablo Sanz by Tera Guru
  • 2705 Views
  • 7 replies
  • 1 helpfuls

Now Experience - Workspace : Record tab name

Hi all, In the Asset Workspace, we want to change the name of the tab of the record. Actualy we have the ContractID and we want to remplace this label with the name of the contrats : I couldn't find where to configure this information. Can anyone hel...

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Karine_M by Tera Guru
  • 289 Views
  • 2 replies
  • 0 helpfuls

Impacted services duplicate in change module

Hi Team,As we have implemented when adding any CI in related list the refresh impacted services will triggered Automatically.we add the affected CI in the change related list then associated impacted services will be  autopopluate in the impacted ser...

suresh m2 by Tera Contributor
  • 230 Views
  • 1 replies
  • 0 helpfuls