Report to fetch records which are updated after 5 days of creation
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09-16-2024 01:51 AM
Hi all,
I have a requirement to create report, INCs updated after 5 days of creation which are close previous month.
How to achieve this ?
Thanks
Roopa
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09-16-2024 02:37 AM
So a report to check on incidents that haven't been updated within 5 days of their creation?
Best chance to get this, is to do this through SLA definition and report on 'has breached' or create a new field to report on (make it a true/false field, not on the form and check it when it's updated within the first 5 days -> in that case you can report on 'closed on last month, new_field = false).
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark