Modify the Attach Search action in agent assist
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‎11-20-2024 02:36 PM - edited ‎11-20-2024 02:37 PM
When we press the "Attach Article" search action on the article available in Agent Assist of Configurable workspace we will be displayed with the below modal.
Is there a way to configure the above modal to display an additional text or enable/disable the Additional Comments based on the article selected to attach? Any pointers are appreciated.
Note: I already tried to make changes to the Search action "Attach" from the table configurations but was unable to figure out from where this modal is being called.
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‎04-22-2025 05:37 PM
Did you have any luck with this? Thanks.