Modify the Attach Search action in agent assist

Prem5
Tera Contributor

When we press the "Attach Article" search action on the article available in Agent Assist of Configurable workspace we will be displayed with the below modal.

Prem5_0-1732142026702.png

Is there a way to configure the above modal to display an additional text or enable/disable the Additional Comments based on the article selected to attach? Any pointers are appreciated.

 

Note: I already tried to make changes to the Search action "Attach" from the table configurations but was unable to figure out from where this modal is being called.

1 REPLY 1

staticCrash
Tera Guru

Did you have any luck with this?  Thanks.