Resolved! how to make fields mandatory in Service Operations Workspace in servicenow
Form the Service Operation Workspace I am creating a incident. I want to make mandatory some fields while submitting the incident.
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Forum Posts
Publishing a Topic Remains in Draft
Hello, I just ran across a problem and can't figure out what's causing it: I publish a topic, but in VA Designer, it still says "Draft". If I look at sys_cs_topic, the updated time hasn't changed, but the corresponding row in sys_cb_topic has. Any id...
How to change the message in virtual agent live chat
Hello,I wanted to change the waiting message appear when end user is waiting to get the Agent assigned to them.I have attached the screenshot ( highlighted in yellow), I want to change the text.Thank you, help would really be appreciated.
Virtual Agent Deflection Configuration not working
We've set up our Deflection Configuration and the Activity Pattern along with the pattern element (see screenshots) but the count isn't being updated in the Virtual Agent Dashboard. Am I missing something?
My experience with Virtual Agent
I'm writing this blog after a fairly successful implementation of Virtual Agent in my workplace. I'll highlight some key areas where we were falling short and the steps we took to improve in those areas. If you are struggling with the same things wit...
Resolved! Disable Virtual agent and , Users should see 'Live agent' support on click of chat icon
Hi All,I am having a requirement to disable the virtual agent , but when the user clicks on chat icon, it has to redirect to 'Live agent support'. Can we bypass virtual agent and talk with Live agent support . Is it feasible?Please let me know the pr...
How to fetch report for Average handled time for Chat.
@Anubhav Ritolia Hello AnubhavCan you please guide me here , Need to fetch report for average handled time for Chat (i e Duration from the time chat was accepted till it was marked as closed completed)
Resolved! Basic fields & entity of ServiceNow
Hello, I would like to know, what are the basic fields or entities of ServiceNow which are built-in and can't be changed? Regards
Backend of Servicenow
Hello, How can I access the backend of Servicenow, to where all the tables and entities are saved? Regards
Resolved! How to show particular Kb articles in live agent chat
How to show particular Kb articles in live agent chat? I tried but mostly catalog items are visible for this. I want to disable catalog items in live agent chat.
Resolved! Virtual Agent-No Available Agents Message to the user however live agents are available
When a number of live agents are available ready to take VA chats, users periodically get a message stating "No Available Agents"
vaSystem.switchTopic() will work the same way to switch to TopicBlocks?
HI I am using topic blocks for few topics to re use the topics and the same topic block is using in other topics in script action with single lone of codevaSyetm.switchTopic('topic block name') then it also working the same way how it is working wit...
Virtual Agent Export a PDF
Is it possible for Virtual Agent to export a PDF from a series of answers to questions that a user provides?
Resolved! Cannot delete a node on a virtual agent conversation
I am trying to delete the urgency node from a duplicated "open IT ticket" conversation but am receiving a message that says "this node cannot be deleted because its variable is used in the topic". Does anyone know how to delete the urgency question? ...
How to pass user input variable in a Topic to Topic block in VA
Hi, I am trying to develop a case where I have created a new Topic to get Incident number as Input from User to add comments to it. I am calling "Add Notes" Topic Block (custom) so that comments can be added to the incident. However, I am not able t...
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