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When we press the "Attach Article" search action on the article available in Agent Assist of Configurable workspace we will be displayed with the below modal.Is there a way to configure the above modal to display an additional text or enable/disable ...
I am setting up a new case type. The case will be created from a Record producer. After the case is created, when we try to make any changes to the case record we are getting an error message as below.I have cross checked and all the mandatory fields...
Hi all, We have a business rule calling the Google translator api to translate a field value from different languages to English. Below is the code var gr = GlideRecord("asmt_metric_result"); gr.addEncodedQuery('metric.metric_type.evaluation_method=s...
Hi all, We have a business rule calling the Google translator api to translate a field value from different languages to English. Below is the code var gr = GlideRecord("asmt_metric_result"); gr.addEncodedQuery('metric.metric_type.evaluation_method=s...
Hi all, I have an On-Change client script that makes a Glide Ajax call and returns a value. The script include which is being called has a function with simple script making a Glide record on Sold Product(sn_install_base_sold_product). The script is ...
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